•Efficiently manage the collection, verification, and approval of consultant hours for a diverse pool of over 100 internal and external consultants while tracking manager approval of timecards, ensuring accuracy and compliance.•Spearhead the generation, execution, and tracking of essential internal documents, including Consultant Agreements and Exhibit A for new hires and current consultant changes.•Diligently oversee and maintain records of all background checks and drug screening activities, ensuring thorough compliance with company standards.•Manage the completion of all employment verifications and separation notices with precision and attention to detail, maintaining compliance with relevant regulations and company policies.•Cultivate brand awareness and engagement through meticulous management of company social media platforms, including LinkedIn, Facebook, X (Twitter), Instagram, and Threads, by overseeing postings and fostering interactions with diverse stakeholders.•Conceptualize and design captivating social media content, ranging from job postings to dynamic marketing campaigns, to effectively showcase company offerings and initiatives.•Develop and maintain sales support resources, ensuring accuracy and relevance, including sales slicks, client onboarding packages, and consultant onboarding materials.•Strategically plan and execute various social events, including volunteer opportunities, company sponsorships, and internal gatherings, fostering a vibrant company culture and community engagement.•Conduct thorough market research to identify and evaluate new prospective customers, providing valuable insights and recommendations to inform marketing and sales strategies.•Coordinate the production and distribution of essential marketing materials for staff members, including business cards, name tags, and branded company merchandise, to maintain a consistent and professional brand image.

•Deliver exceptional customer service to the public, ensuring accurate information dissemination and adhering to COVID-19 protocols during drop-offs and pick-ups.•Execute intake and discharge procedures for all appointments using the easyVET software, encompassing scheduling, data entry, and meticulous financial transaction management.•Provide comprehensive explanations of appointments, oversee client paperwork signing, and process payments for rendered services.•Manage incoming phone calls and messages, addressing inquiries related to scheduling and services promptly. Conduct reminder and follow-up calls to ensure seamless appointment coordination, maintain precise medical documentation, and provide clients with clear communication and education regarding procedures.

•Oversee the Background, Drug Screen, and Consultant Agreement processes concurrently with HR Manager's bi-weekly payroll processing.•Support the Client Agreement process to ensure seamless client relations.•Manage and curate content across multiple social media platforms including Facebook, LinkedIn, Twitter, Instagram, and Glassdoor.•Coordinate materials and promotional items for conferences and sponsorships, including booth design and setup.•Conduct client and consultant surveys to gather feedback and enhance customer satisfaction.•Coordinate the distribution of quarterly newsletters via VerticalResponse to headquarters, clients, and consultants.•Maintain meticulous records of Third-Party and Corp-to-Corp folders, tracking VISA Status, Insurance Certificates, and other pertinent expiration dates.•Organize company events such as All-Hands-Meetings, Holiday Parties, and internal employee celebrations.•Collaborate with executive staff to prepare for quarterly review meetings.•Generate and maintain operational staffing reports as required.•Manage the sporting team event calendar, ensuring smooth distribution of client tickets.•Plan and execute quarterly charity projects both on and offsite.•Provide assistance to the Senior Vice President and CFO on various projects as needed.

•Efficiently manage incoming calls, screening and directing them appropriately.•Provide a warm and professional welcome to guests and walk-in visitors.•Meticulously reformat resumes with keen attention to detail.•Handle the distribution of office mail promptly and accurately.•Ensure conference rooms are prepared for client, candidate, and staff meetings, including setup and cleanup.•Procure office supplies and maintain a well-organized supply room, monitoring inventory levels diligently.•Maintain cleanliness and organization in the kitchen area, overseeing supplies and restocking as needed.•Administer job postings on various platforms including DICE, CareerBuilder, Monster, and Thompson Technologies job boards.•Establish and maintain employee folders, ensuring accurate record-keeping.•Coordinate catering for company events such as All-Hands meetings, Friday breakfasts, and Lunch-and-Learns.•Support HR by collecting and verifying consultant hours for payroll processing.•Execute employment verifications and separation notices meticulously.

• Perform data and order entry related to local number portability, port-out’s, and directory listings while keeping track of daily installation schedules.• Training new employees on daily tasks.• Creating user guides to provide to prospective customers and trainees.• Answering inbound telephone inquiries and responding to partner requests regarding system functionality, service delivery, and service issues in a timely and accurate manner.• Contribute with beneficial ideas to better the daily system’s and develop the process and restrictions.• Trouble ticket resolution while maintaining a sense of urgency and consistency in addition to identifying and escalating priority issues when necessary.

• Help the organization to solve issues, create value, maximize growth and improve the business performance of the current VOIP customers.• Provide objective advice, expertise and specialist skills which the organization may be lacking.• Identify options for the organization and suggest recommendations for change, as well as helping with additional resources to implement solutions.

• Answering inbound telephone inquiries and responding to partner requests regarding system functionality, service delivery, and service issues in a timely and accurate manner.• Perform data and order entry related to local number portability and directory listings.• Coordinate daily installation schedule.• Trouble ticket resolution while maintaining a sense of urgency and consistency in addition to identifying and escalating priority issues when necessary.• Meet deadlines when responding to customer issues.• Coordinate with provisioning and field technical personnel as needed to ensure service orders and trouble tickets are resolved.• Provide accurate product and service information to partners.• Provide the highest standard of quality, commitment, and courtesy in dealing with partners and employees, focusing on customer satisfaction and retention.