Amanda Thibodeaux Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Responsible for ticket setup in AudienceView (AV) for 4 different internal venues and various external venues.• Works with resident companies to set up season tickets, bundles, promotions, and single events in AV. Resident Companies include the Charlotte Ballet (about 50 events annually), Charlotte Symphony Orchestra (about 75 events annually), and Opera Carolina (about 15 events annually). • Communicates with event promoters and programming staff to set up an average of 180 rental events annually. Assists with dynamic pricing, reporting, and processing comps for these shows.• Creates external venues in AV and event set ups (about 75 events annually) for CarolinaTix clients, including Queens University of Charlotte, the Charlotte Thanksgiving Parade, and various festivals throughout the Charlotte area.• Maintains event information on the Blumenthal and CarolinaTix websites.• Sets up automated reporting for clients and internal department needs.• Works with technical staff to ensure the proper seats are killed for their needs.• Provides ticket data for marketing requests.• Troubleshoots issues for call center representatives.• Assists with Blumenthal presented Broadway shows and attractions as needed.

Baton Rouge, Louisiana Area

• Maintained the ticketing system for a 1200 seat theater by building events, creating promo codes, setting up the website, etc.• Supervised and scheduled the box office and front of house staff for an average of 150 events annually. A training orientation program was created for all student employees. • Worked with the Theater Manager to determine price structure, facility needs, and marketing strategies for internal events.• Communicated with on campus entities and outside event promoters to determine ticketing and event set-up needs. Provided theater information to clients to help them determine pricing and marketing plans for their events.• Worked with the business office to prepare daily deposits and event settlements. Ensured the proper funds were available before every event and balanced money bags after events.• Coordinated with Theater Manager and clients to provide set up for the reception room and lobby areas.• Partnered with the marketing team to promote ticket sales for internal and external events. This includes social media, signage, table sits, etc.• Oversaw the transition of the box office from Vendini ticket system to AudienceView. Various ticket companies were researched and a cost analysis was performed to determine the best system for the theater.• Attended all technical meetings with clients to ensure all facility needs are met.

Orlando, Florida

• Maintained the ticketing system for roughly 150 events annually. This included building events, setting up season tickets, auditing accounts, creating promo codes, setting up payment plans, etc.• Supervised the box office during events to ensure the ticket system was functioning properly.• Partnered with the development office to provide donors with proper ticket and parking benefits.• Worked with the business office to deposit cash and checks. Ensured we have the proper funds before every event and balanced money bags after events. • Hired and scheduled part time workers and students for office hours and events.• Assisted marketing staff with promotions by creating vouchers for giveaways, setting up promo codes, etc.• Managed reporting for the sales staff and assisted with customer account issues.• Communicated with visiting teams to ensure they received their tickets and game information.• Traveled to away games and tournaments to administer team tickets and will call.

Stillwater, Ok

• Hired, trained, scheduled, and supervised 30 part time event staff and students.• Assisted customers in person, over the phone, and through email with ticketing and account issues. • Supervisor of ticket operations for OSU Softball.• Organized the mailing of tickets, invoices, and request forms.• Completed the daily deposit report and balanced cash and checks.• Updated social media, assisted donors, and other assignments for the development office.

Winter Haven, Fl

• Assisted with the management of the rec softball league for the Diamondplex Ball Park.• Supervised the park during most events including rec leagues, Polk State College home softball games, youth tournaments, etc.• Worked various events for the Parks and Rec department including summer camp, field trips, kayaking clinics, holiday events, etc.• Assisted grounds crew, maintenance staff, and custodian as needed by preparing fields and keeping the park clean.

Tampa/St. Petersburg, Florida Area

• Answered phone calls, assisted clients, responded to emails, and other office duties.• Coordinated player meet and greets, giveaways, post game parties, and other events.• Resolved ticketing issues and organized premium ticket will call.• Assisted with the mailing of season ticket renewal packages and playoff tickets.• Conducted enter to win contests and documented sponsorship signage and promotions.

Gainesville, Florida Area

• Distributed student, recruit, and player guest football tickets using Archtics.• Conducted weekly meetings to coordinate block seating with student organizations.• Assisted customers over the phone and in the office with ticketing and online account issues.• Sold event tickets and student ticket upgrades.

Gainesville, Florida Area

• Assisted premium customers in the suites for home football games.• Set up the suites and premium areas by distributing game programs, menus, and checking for cleanliness.• Served as an usher for home baseball games.

Auburndale, Fl

• Assisted with event set up for Hurricane Junior Golf Tournaments, Florida Senior Games, Polk County Sports Awards, etc.• Researched agritourism opportunities for Polk County.• Contacted hotels and local tourist attractions to obtain giveaways for radio ad campaigns.• Compiled biographies and statistics of candidates for the Polk County Sports Awards for the selection committee.