Amanda Black Email & Phone Number

Eagle Mountain, UT, US

Lindon, Utah, United States

Created and evaluated internal and external processes for continuous improvements for support, training, QA and onboarding for short & long term customer experience that resulted in measurable impact for the company.Monitor team performance and provided career guidance, training and mentorship to a growing team.Worked closely with cross- functional.

Ensure a positive experience for the customer by overseeing all aspects of their experience interacting with the company. Directed the execution of daily operations and productivity through staff training, supervision, and team building. Worked directly with business-to-business to have current and up-to-date operation expectations for the department met.

Utah

Supervised our brand ambassadors which included their performance reviews, schedules, and KPI's oversite Utilizing conversational eCommerce technology provided a members-only Text to Home personal shopping service The first stand-alone company incubated by Walmart's Store No. 8 focusing on customer service functionalities that blend logistics, human and.

Draper, Utah

Established the current team and processes for the work from home pilot Set high expectations with goals, continuous feedback and accountability to meet personal, team and company goals Thrive company vision by motivating and encouraging growth for developing agents Oversee training of new team members and mentor each to promote productivity, accuracy and.

Dra

Provide direction and guidance for the team to achieve their goals Support leadership while organizing and delegating day to day tasks, monitoring performance, coaching and handling escalated situations Keeping agents up to date and trained with one on ones

Key member in creating the QA department Promoted company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork Supported agents by having continuous one on ones and training on new policies and procedures

Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development Reviewed account and service histories to identify trends and issues Addressed customer service inquiries quickly and accurately

South Jordan, UT

• Business to business support and improvements Overseeing software fixes and updates Training and development for department and partners Piloted remote work team, configured employee workstations, including hardware.
• Skills used; experience in Excel, Microsoft Outlook, and Microsoft Word and Social Media, such as Twitter, Chatter and Salesforce.

South Jordan, UT

Gathered focused data on processes and procedures to further improve training systems and material for internal and external use; for the purpose of having a consistent flow of updated information

South Jordan, UT

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks and training remotely

Analyzed credit accounts to minimize company loss and gain member retention Handled concerns to further encourage excellent customer service to cardmembers

Sandy, UT

• Reviewed customer and partner data to assess current issues and determine potential solutions Handle conflict resolution between customers and partners Train and develop new and existing employees
• Skills used; experience in Excel, Microsoft Outlook, and Microsoft Word and Social Media, such as Facebook, Twitter, Chatter and Salesforce.

Draper, UT

Reviewed customer interactions and activity reports to identify and address concerns and trends Handled escalated situations, training, and feedback for agents

Reviewed customer data to assess current issues and determine potential solutions