Amanda W. Email & Phone Number

Schaumburg, Illinois, Us

San Francisco, California, Us

Led many People Operations functions & worked as People Operations Business Partner with executive and manager level leaders providing guidance on strategy, processes, policies, and sensitive employee matters, while providing space for employees of all levels to speak honestly about their experiences. Raised and advocated for employee needs to improve employee welfare & experience.Accomplishments:- Expanded People Team capacity & reduced company risk by streamlining, documenting, & organizing admin & compliance procedures including LOA & accommodations requests, employee data management, annual reporting, benefits administration, workers' comp, handbook creation, etc- Worked as leadership business partner to create, implement, & mange rollout of COVID policies & procedures compliant with regulations, while handling all case & exposure management- Launched & managed first ever review & feedback cycles & calibration efforts- Improved employee benefits by creating strategic coordinated paid medical & parental leave, implementing cost effective therapy benefits to frontline employees, & revamping summer and holiday schedule to increase opportunities for recharge while maintaining operational needs- Launched & facilitated company's first inclusion survey and follow on action plan with 81% participation - Decreased regrettable/surprise turnover by resolving employee relations issues in a supportive and compliant manner & providing coaching & enablement to managers through 1:1 support & formal trainings on feedback, communication, remote work & boundary setting, team culture, proactive performance, & managing in among other legal & strategic issues.

San Francisco, California, Us

San Francisco, Ca, Us

Key business partner for people ops questions & strategy, responsible for managing all People Ops functions. My main focus was working cross functionally to infuse a DEI lens into all parts of the business & building partnerships with managers to reduce urgent issues using a proactive management strategy.Accomplishments:- Increased compensation equity through analysis of pay & promotion parity during reviews working with data team to professionalize & provide baseline data. -Implemented greater perks, flexibility, and transparency, to all employees in all work locations through creation of distributed work policies & philosophies. - Empowered manager decision making, reduced high urgency issues & terminations through teaching proactive management strategies & regular coaching as a People Ops Business Partner.- Worked to create a more inclusive workplace by advocating for employees & connecting DEI issues to leadership to create change such as expanded family & parental leave.- Pitched, created, & conducted first ever inclusive demographic survey reaching 90% participation.- Saw a 16% increase in employee engagement numbers in the time I led People Operations & DEI work.Responsibilities (in addition to most from my previous role):- Directly managed cross functional People Ops staff responsible for all day to day administrative tasks including Benefits/Perks, compliance issues, payroll, HRIS management, & employee requests.- Served as member of the company's leadership training team, leading sessions at company events.- Responsible for all company People & DEI communications.- Training on, evangelizing, and updating career path & role expectations. - Worked as business partner to exec team advising on change management & organizational experience during company restructure.

San Francisco, Ca, Us

Led and grew the People team at a company with 50%+ annual growth, serving as People Ops Business Partner to managers & execs. Used data to improve people policies & increase DEI work. Accomplishments:- Revised people policies to be easier to understand, more scalable, & inclusive of employee needs. - Built partnerships between employees & the People Team by advocating for employees, providing monthly coaching to managers, & increasing transparency to the company.- Co-led DEI committee & a cross functional team to launch internal ERGs.- Fostered a sense of team among managers by leading monthly manager meetings focused on alignment around initiatives, performance, & creating an inclusive employee experience. - Advocated for & led the company through expansion of inclusive benefits and a multi year overhaul.Responsibilities:- Managed weekly engagement pulse survey platform by monitoring and sharing data with company & leadership quarterly, & coaching managers to improve their scores.- Managed & conducted employee off-boarding process for all terminations.- Managed employee relations, harassment, & inclusion issues. Coached managers & employees, facilitated mediation sessions, conducted investigations, & provided recommendations for follow up.- Met monthly with managers one on one regarding performance, employee experience, expectation setting, accountability, & consistency. - Led DEI committee working directly with exec team on DEI strategy. - Ensure policies were scalable, clear, simple, & employee centric while maintaining business compliance.- Coached employees at all levels through communication, project planning, self advocation. - Managed people team in implementing people strategy and in ongoing admin & compliance work.- Conducted company wide bi-annual review process from start to finish.

San Francisco, Ca, Us

Shifted the the People Operations team to focus on streamlining the employee experience with better tools, consistent policies, and values while maintaining responsibilities of my previous roleAccomplishments:- Covered People Ops/Finance Director Parental leave managing all People Ops functions while taking on AP/AR responsibilities, reporting directly to CEO.-Researched, proposed, and managed migration and roll out of HRIS, Payroll, Benefits Broker, and FSA to new systems as a People Ops team of one.Responsibilities:- Owned & advised on company communications, including change, emergencies, & big announcements.- Took on full ownership of Open Enrollment.- Served on Sr. Leadership team along with founders and execs, advising on company strategy and ensuring strategies were carried out in my function areas. - Continuation of all responsibilities from my previous role as a coordinator.

San Francisco, Ca, Us

Expanded reach of the People and Business operations team by managing cross functional responsibilities with a focus on supporting and engaging employees.Accomplishments:- Increased focus on employee wellbeing and inclusion by co-founding Wellness and DEI Committees and co-launching company first DEI training.- Created and launched civic initiative educating employees on elections and adding Election Day as a company holiday. Increased company's social responsibility reach by creating employee volunteer opportunities - Streamlined and simplified the expense submission process by fully owning migration from manual to automated app based expense and reimbursement system.- Tripled 401k enrollment by managing platform transition and enacting strategy to increase enrollment leading to 1st time passage of ADP testing. Responsibilities- Trained and on-boarded all new employees to HR systems and on HR policies, philosophies, etc. Served as first point of contact for all employees' People Ops/HR needs and questions. - Researched, planned, and executed all company event planning including multi day retreats.- Processed semi monthly payroll as well as company expenses and corporate credit cards.- Managed benefits administration (health insurance, 401k, FSA, Transit) including Open Enrollment. - Managed employee data in and vendor relationships with HRIS and HR tools.

Arlington, Virginia, Us

Project managed 25 fundraising and direct marketing programs clients, netting over $125,000 while improving vendor and client relations.Trained and oversaw day-to-day work of junior level account staff to meet client and company expectations

Toronto, On, Ca

Combined project and systems management experience with a deep knowledge of the company and the strong relationships to create a role providing business support that met expanding company needs.Transitioned gift acquisition method for 100% of clients in 6 months time from paper forms to digital• Provided transition and project management in leading cross-functional team of IT, ops, and account managers to complete project on time and 40% under budget• Created training, and compliance management documents for end users and managementManaged staff including Fundraising Coordinators in distributed Fundraising Offices, Data Reporting Manager, and IT Coordinators. Continued previous responsibilities such as event planning and management, ongoing management of client projects, and strategic planning with senior management group.

Toronto, On, Ca

DIRECTOR OF FUNDRAISING OPERATIONS /Jan 2011 - Jan 2013ASST DIRECTOR OF FUNDRAISING OPERATIONS / Sept 2009 - Dec 2010Led company to 150% growth in volume and revenue in 2 years, working with Managing Director in startup phase, managing key operations and building support processes ensuring smooth and efficient operational growth.• Managed opening of 9 fundraising offices, 3 new fundraising mediums, and many support departments• Developed leaders, created metrics and KPIs, devised systems, procedures, and policies supporting high performance cultureManaged distributed US staff, including 17 managers, and 200-250 hourly staff.• Exercised thought leadership, and provided coaching and support on leadership development, communications/messaging, relationship building, and conflict resolution.• Developed and delivered customized tools and trainings on performance management, goal setting, and time management. • Relied on strong communication skills to tactfully manage up and across as well as downResponsible for on time completion of $1-$3 million client projects across multiple US markets. • Allocated weekly targets for 6 clients and created tools to manage budget and performance Planned and executed top to bottom logistics and content for all company events, booking all travel and lodging, creating content and schedule, and managing budgets of $50,000+. Events included:• Annual company Fundraising and Leadership Conferences, 40-50 attendees• Company wide fundraising competition, 25 attendees• Quarterly senior operations manager summits, 5-10 attendees

• Lead Seattle fundraising office of national political consulting firm to raise over $750,000 for progressive non-profits through face to face acquisition of small monthly gifts.• Recruited, hired, trained, and managed schedules of 30+ staff including leadership staff of 10 team managers and 3 assistant directors• Orchestrated logistics and administrative duties such as payroll and budget management and process up to $6,000 a day in funds raised by office staff

Master Of Arts (M.A.), Political Science And Government

Bachelor Of Arts (B.A.), Political Science And Government