Six month secondment to define, lead and project manage GDPR Compliance for Outbound. Regular updates on progress and performance with MDInfluence and advise senior management team including negotiating for budgets and assigning data ownersWork with all teams to define and deploy compliant processes for each of the areas of the Outbound business

Responsible for delivering profitable growth, defining and driving service line innovation, creating a more efficient and strategically aligned team. Using my strong project management and operational capabilities I have built, nurture and inspire a team of marketing professionals to deliver on revenue targets, increase in capacity utilisation and profitability. A clear comprehension of client need and ability to translate into profitable execution, being able to operate both at senior levels inside and outside the business but also remaining happy getting stuck in to manage and deliver against tactical execution. An individual that gets stuff done and empowers others to perform at their very best.Main duties:• Proactively lead and contribute to the ongoing vision of the business, understand and encourage the organisational culture and long-term strategy to move from service delivery to trusted advisor• Continually improving business process, function and efficiency to ensure the business delivers highest quality work and measurable return on investment• Mentoring, developing and empowering a team of 4 marketing professionals to optimise business performance and service quality • Planning & managing service line capacity utilisation, ensuring sufficient resource exists to deliver projects on time and budget• Ensuring business profitability, contributing to the management reporting and forecasting• Supporting the Director of Channel Management to optimise client relationships and business, understanding where our client relationships are, ensuring they are healthy and making interventions when needed, improving client satisfaction and retention

Working with my client – Jabra, defined and managed the project to deploy the management of the mid-market unmanaged resellers across EMEA with the recruitment and management of an internal sales team covering: France, Germany, UK & I, Spain, Italy, Benelux, Turkey and Poland. Defined and project managed the implementation of a Partner Portal / Hub including a Demonstration Product Purchase scheme that was rolled out to 23 countries in 4 languages and 3 currencies. The use of data analysis, segmentation and programmatic planning and methodology, delivered in excess of 20% growth in the first year and 30%+ growth in year two. Using data analysis and proven methodology to defined and designed campaign driven sales and marketing programmes. Project managed the delivery of these campaigns to 6 countries in 4 languages.

EMEA – Channel Manager - ConsumerRole: Sole responsibility for EMEA region to build channel via OEMs/ distributors / resellers and strategic relationships• Devised and successfully implemented channel strategy plans to provide sustainable run rate and project driven revenue• Through proactive engagement developed new relationship and appointed distributor to successfully launch reseller recruitment programme to promote and develop a network of resellers and Apple Premium Resellers within UK• Identified and developed relationships with strategic partners – police, insurance, education.• Worked with PAHELO – Police Association Higher Education Liaison Officers to provide support and trial programme to support initiatives with the higher education establishments. One force reduced burglary rated by 22% with an implementation of LoJack for Laptops• Produced and implement press relationships and marketing plan to increase awareness• Established and developed relationships with OEMs who preinstall the Computrace persistence agent in the firmware of their devices.- Toshiba, Dell, HP, Lenovo• Full responsibility for the launch plans for release of new product – LoJack for Mobile Devices. First theft recovery software for mobile phones, launching on Samsung S4 device. • Established relationships with Telcos, distributors and resellers to create new channel for LoJack for Mobile Devices.• Launched Safe Schools programme with Toshiba Public Sector team• Developed working relationship with EE and negotiated a £3m default subscriber management project• Established and developed relationship with Samsung UK to provide joint programmes to establish the additional security element. • Achieved nomination and third place award from Mac World

Partner Account Manager – Lenovo Devised and successfully implemented business strategy for 50 channel partners. Developed and nurtured relationships through product training, education on processes and products with the main success factor being proactive engagement and understanding of their goals and business drivers to ensure mutually beneficial goal alignment. This increased quarterly revenues by 180% over a two year period and attainment of all quarterly targets.• Compiled and implemented strategic business plans with the partners to ensure full integration and understanding of their business to drive business in partnership to achieve both their and my goals and objectives. These included the full portfolio of products, solutions and services.• Undertook regular business review meetings.• Prepared and presented weekly pipeline and forecast reports along with gap action plan.• Joint engagement with the internal Enterprise and Public Sector teams for the managed end user accounts to ensure my partner and Lenovo maximized every opportunity and delivered exceptional service.• Grew one partners business from $100k per quarter to in excess of $3m per quarter.• Achieved target on all but one quarter during this 10 quarter period, with average achievement in excess of 127%.

Role: Drive, motivate and coach a team of seven internal account managers. Deputize and support the Sales Manager and assist the external account managers. • Developed, implemented and reviewed KPIs to drive positive and successful behaviour• Managed weekly and quarterly forecast for the Public sector team• Data analysis to identify “cross sell “ and renewal opportunities• Regular 1:1 with team member to review results and devise action/gap plans to ensure targets are achieved.• Provide dashboard and results analysis to sales manager and communication with Finance and CXO team• Regular at desk coaching to support learnings on account management, customer service, retaining customers, cross sell opportunities and gaining net new customers• Weekly team meeting to discuss results – good and the bad for the week, the learnings and action plan for the week and month to ensure results are achieved.• Implemented regular team incentives to drive motivation and positive behaviour• Due to coaching and motivation including close relationships with the external account managers the Public sector Team revenue grew from $3m per quarter to over $22m per quarter.• Drove the tender completion and submission which resulted in winning of the BECTA and NHS procurement contracts.Change of role was due to redundancy.

Planned and implemented telemarketing activities in order to meet company targets for retention, growth and profitability. • Devised and implemented a robust scheduling procedure with regular contingency plan review, to ensure maximum paid telemarketing project delivery was achieved each day for up to 50 client accounts, including: Lloyds Bank, Dun and Bradstreet, Panasonic. Working with sales team so they gained a full understanding of the timescales for telemarketer’s availability and set correct expectations with customers. This increased the paid delivery per month by 30% and also assisted in the retention and renewal of customers campaigns.• Introduced motivational activities, coaching, performance monitoring and team structure that increased staff retention, reduced absences and increased success rate of the telemarketing team of thirty. This created a very vibrant, positive and fun atmosphere. All of this had a major impact on customer satisfaction and lead to converting in excess of 60% of new customers to ongoing clients.• Increased telemarketing delivery by over 40% and reduced costs by 10% in first year. In second year achieved a growth of 35%, retaining same cost level and was on target to achieve a growth of in excess of 40% in year three.• Maintained and developed new customers through planned individual account support, and liaison with Delivery team. • Developed appropriate systems to ensure that delivery linked closely with Sales and Marketing to ensure forward planning process was effective and efficient.• Managed and controlled departmental expenditure within agreed budgets.• Reported weekly WIP Tracker, Availability, Scheduling and monthly forecast• Developed effective action plans to resolve client issues and ensure the campaign completion to the client’s satisfaction

Major Account Manager –software - Barclays BankAchieved in excess £ 7m software revenue per year, consistent over achievement of quarterly target. Average margin/profit – 5%. Including software.Lead negotiations for £13.8m Microsoft Enterprise Agreement for in excess 33,000 desktops across 17 business unitsThree-month secondment to Bank to manage and drive Microsoft Audit. Resulted in payment of over £4m. Negotiated margin of 4%Management of Internal sales team of three.Monthly production of in-depth management information report.Negotiated Service Level agreements with the Bank, Distributor and Vendors.Managed relationship with Distributor and vendors.Developed excellent relationships with: Barclaycard, Barclays Capital, Business Banking, Corporate Banking and Group level procurement.Negotiated volume agreements with Veritas, Hummingbird, WRQ, Symantec, Computer Associates and Pkzip.

Responsible for MS Ltd’s operational aspects of their volume licensing - Select program. Developed and managed relationship with European Operations Centre (EOC) in Dublin.Designed and implemented sucessful process for secure, timely and accurate processing and activation of customer agreements.Assisted in all aspects of the Select version 2, 3 and 4 rollout to customers and resellers. -Train the Trainer sessions for resellers/distribution and full operational, tools and program training for account managers and sales support. Undertook the rollout and training of MOET - electronic order entry tool for Select. Responsible for resolving all pricing issues and escalation and negotiation with “bid desk” in MS Corp for non standard pricing or “deal” proposals. Excellent understanding of legal implementation of Select agreements and software licensing. Escalation and negotiation with legal department in Euro HQ for special terms or amendments to the contracts.Attended and presented Select and Licensing at customer meetings. Assisted the account managers in the negotiations of agreements and the channel in price negotiations and end user licensing issues. Held one to one and one to many training and “clinic” sessions on ALL aspects of Select and Licensing.