Amanda Johnson Email & Phone Number

Tukwila, Wa

•Develop and provide implementation support for projects that aim to improve Retail Delivery processes and procedures.•Partner with stakeholders to establish and execute changes to work processes.•Support Knowledge Management as a SME to collect, evaluate and incorporate user feedback into published content.•Develop and edit content for a variety of deliverables, including knowledge base articles, flow charts, manuals, standard operating procedures, corporate policies and guidelines, troubleshooting guides, and quick-reference job aids.•Research and determine resolutions to member, employee, system, process, and procedure related issues.•Complete centralized production tasks for Retail Delivery to improve accuracy of complex processes.•Prepare training resources on how to review/process Fiduciary accounts and lead the training for specialists.

Maple Valley, Wa

•Deepened and retained member relationships utilizing all aspects of the Member Advantage program to increase organizational growth.•Achieved the maximum loan number goal for 2016 and 2018.•Utilized thorough knowledge of products to provide excellent customer service including the areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.•Organized an average of 2 team building events/celebrations per month to boost morale.

Tukwila, Wa

•Ensured loan applications were completed, properly scored, and accurately calculated prior to closing in a timely manner.•Proactively monitored and managed multiple loan processing queues and email inboxes to meet service levels.•Acquired knowledge of the Credit Union loan policy, lending practices and agency requirements regarding consumer lending.•#1 loan funder from March-May of 2017.

Maple Valley, Wa

•Deepened and retained member relationships utilizing all aspects of the Member Advantage program to increase organizational growth.•Achieved the maximum loan number goal for 2016 and 2018.•Utilized thorough knowledge of products to provide excellent customer service including the areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.•Organized an average of 2 team building events/celebrations per month to boost morale.

Maple Valley, Wa

•Provided remote service access demonstrations and educated members on utilizing BECU’s full suite of organization resources.•Assisted an average of 40 members per day with completing express services and transactions.•Reserved and managed daily appointments for branch staff of 10.

Maple Valley, Wa

•Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.•Significantly increased guest check averages by promoting appetizers, specialty items, and drink selections.

Auburn, Wa

•Recognized as Lead Server with responsibility for overseeing opening / closing of the establishment and mentoring new servers regarding menu items, company policies and procedures.•Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.•Significantly increased guest check averages by promoting appetizers, specialty items, and drink selections.