Amanda Johnson Email & Phone Number

Tukwila, WA

• Develop and provide implementation support for projects that aim to improve Retail Delivery processes and procedures.
• Partner with stakeholders to establish and execute changes to work processes.
• Support Knowledge Management as a SME to collect, evaluate and incorporate user feedback into published content.
• Develop and edit content for a variety of deliverables, including knowledge base articles, flow charts, manuals, standard operating procedures, corporate policies and guidelines, troubleshooting guides, and.
• Research and determine resolutions to member, employee, system, process, and procedure related issues.
• Complete centralized production tasks for Retail Delivery to improve accuracy of complex processes.

Maple Valley, WA

• Deepened and retained member relationships utilizing all aspects of the Member Advantage program to increase organizational growth.
• Achieved the maximum loan number goal for 2016 and 2018.
• Utilized thorough knowledge of products to provide excellent customer service including the areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Organized an average of 2 team building events/celebrations per month to boost morale.

Tukwila, WA

• Ensured loan applications were completed, properly scored, and accurately calculated prior to closing in a timely manner.
• Proactively monitored and managed multiple loan processing queues and email inboxes to meet service levels.
• Acquired knowledge of the Credit Union loan policy, lending practices and agency requirements regarding consumer lending.
• #1 loan funder from March-May of 2017.

Maple Valley, WA

• Deepened and retained member relationships utilizing all aspects of the Member Advantage program to increase organizational growth.
• Achieved the maximum loan number goal for 2016 and 2018.
• Utilized thorough knowledge of products to provide excellent customer service including the areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Organized an average of 2 team building events/celebrations per month to boost morale.

Maple Valley, WA

• Provided remote service access demonstrations and educated members on utilizing BECU’s full suite of organization resources.
• Assisted an average of 40 members per day with completing express services and transactions.
• Reserved and managed daily appointments for branch staff of 10.

Maple Valley, WA

• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
• Significantly increased guest check averages by promoting appetizers, specialty items, and drink selections.

Auburn, WA

• Recognized as Lead Server with responsibility for overseeing opening / closing of the establishment and mentoring new servers regarding menu items, company policies and procedures.
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
• Significantly increased guest check averages by promoting appetizers, specialty items, and drink selections.