Amanda Rueda Email & Phone Number

Mexico

- I invest in continual product discovery to uncover opportunities and validate for user alignment.- I actively foster customer engagement, cultivating partnerships and gathering insights to refine product direction and enhance useradoption.- I continually contributing to thought leadership by presenting ongoing product roadmaps, showcasing technical expertise, and driving customer-centric solutions.

Mexico

Mexico

Mexico

Greater Chicago Area

- Created and promoted traffic to dynamic website.- Implemented and customized Hubspot CRM including tracking prospects, pipeline management, time-to-close, sales activities, customer nurturing program, communication templates, sales forecasts and bookings reporting.- Created social presence including a company landing page, a Facebook group of more than 1,400 members and an advertisement program which generates an average of 40 leads monthly.- Owner of lead generation, prospect nurturing, quote estimation, contract generation, e-signature process, post-sale service implementation and post-service customer nurturing. - Closed bookings of $148k USD with 51.91% conversion rate and a contract cycle average of 25 days, during company’s first year.- Created a successful referral program costing 1.15% on average per conversion.

Chicago

VP, Enterprise Applications (2012 - 2016)- Implemented Salesforce.com for over 1200 users through 4 distinct project cycles- Normalized, cleaned and migrated data from Dynamics CRM, Netsuite, legacy Salesforce.com instances and Excel data stores- Implemented Steelbrick CPQ for subscription products with automated renewal process- Converted technical process to utilize Agile framework with 3-week release cycles- Hands-on leader to the Salesforce tech team of 6 developers and 5 admins, located in different regions/time zones- Worked with the business stakeholders in a guided fashion to retool the end to end business workflow (lead-sale-implementation-service-renewal)- Decreased sales cycle-time through creation of efficient and cohesive end to end process - Hands-on Admin experience assisted with incoming SFDC, Steelbrick and Docusign requests from end users - Managed 3rd-party vendor selection, business relationship and implementation projects (Steelbrick CPQ, Kulturra, Docusign, Jitterbit, Avention, Avalara)VP, Customer Experience & Sales Operations (2009 - 2016)- Reduced customer service first response rate from over 7 days to under 2 hours- Increased client satisfaction in by 8% in 3 months- Decreased the uptime for customer implementations from 90+ days to an average of 2.5 weeks- Maintained 93%+ customer satisfaction rates while supporting the release and migration to a new software platform- Implemented internal FAQ system for sales, marketing, contract administration and customer service to provide immediate access to answers Director, Customer Service (2005 - 2009)- Fresh off of several acquisitions, integrated several disparate service organizations- Created a career development program to improve employee tenure and provided clients with differentiated levels of service

Supervisor, Account Services - Oversaw team responsible for the timely execution of submission processing - Leader of process improvement initiatives, database design and implementation, creation of procedural manuals and strengthened inter-departmental relations- Reduced average processing time from 48 hours to 3 hours leading to a personnel savings of over $110k annually

Performance Improvement Analyst - Specialized in organizational development and process analysis- Secured over $3.5 million annually in reinsurance claim recovery through detailed analysis of member usage and contract analysis- Supervisor of small financial reporting group, responsible for personnel functions, performance development, and team mentoring- Management reporting and analytical forecasting needs