Amanda Nichols Email & Phone Number

Indianapolis, Indiana Area

Indianapolis, Indiana Area

• Analysis and Design Procedures• Test Execution• Test case creation, documentation, procedures/processes and Data Analysis• Run daily Stand Up meetings• Track and maintain all communication within JIRA• Agile environment• Identify gaps within the software where there is a need for more extensive testing• Participate in COP meetings

Indianapolis, Indiana Area

• Analysis and Design Procedures• Test Execution• Script writing, test plan creation, documentation, procedures/processes and Data Analysis• Track defects and daily/weekly metrics to report to client• Track and maintain all communication within a case tracking tool (TAS, TFS, JIRA, AIM)• UAT, SIT, AdHoc testing

Indianapolis, Indiana Area

• Ensure satisfaction by providing phone and email support to ProTrans employees and customers• Provide technical support for ProTrans employees and customers• Identify, test and troubleshoot for software bugs• Provide updates to internal employees and customers • Track and maintain all communication within a case tracking tool• Escalate issues when appropriate• Test software release candidates • Database Manipulation• Assist with Active Directory to maintain and create new users

Carmel, Indiana

• Ensure client satisfaction by providing phone and email support to Active Network clients• Provide on-the-spot product training by answering how-to questions• Provide technical support for Active network products• Identify, troubleshoot and test workarounds for software bugs• Provide regular updates to clients on open support cases• Track and maintain all client communication within a case tracking tool• Escalate issues when appropriate• Analyze client issues, answer questions and provide training on the software• Utilize WebEx to virtually connect to clients to assist with troubleshooting