• In progress of writing a five-book series• In progress of creating content for the books, marketing materials, social media content, etc.• Learning industry specific marketing skills and approaches through podcasts, writing guides, and books from established authors• Learning traditional vs self-publishing practices, pros/cons, and trends within the industry

• Utilized the following software to manage scope, schedule/workplan, budget, and RID logs for each Strategic Initiative, revised and/or streamlined internal procedures, and IT centric build, installation, or enhancement project: Rally/Agile Central, Jira, SharePoint, Microsoft 365 Suite• Led and executed Portfolio Planning and roadmap discussions and creation with leadership• Gathered requirements, created documentation, current and future state process flow diagrams for business subject matter experts• Managed PM Change Management protocols and created standardization processes, artifacts, and documentation• Provided Agile coaching to PMO leadership

•Utilized the following software to manage scope, schedule/workplan, budget, and RID logs for each Strategic Initiative, revised and/or streamlined internal procedures, and IT centric build, installation, or enhancement project: Rally/Agile Central, Jira, SharePoint, Microsoft 365 Suite• Provided consultation to PMO Manager regarding how to transition team from Hybrid Waterfall/Agile methodology to Agile methodology which allowed the team to deliver software faster to comply with government regulation changes and enhancements• Determined and implemented new work organization schema for Content Delivery Services• Led and executed Portfolio Planning strategy discussions with leadership and project team• Introduced and implemented new way to calculate work estimations that increased productivity and reduced hand-off time by 15%• Introduced and implemented standard PMO artifacts: RID Log, Change Request form and log, Project Charter, End-to-End visualization of the scope of work over the schedule for leadership’s review, Critical Path visualization, Velocity Plan, Dependencies Alignment, Focused Capability list, and Sprint Calendar

•Utilized the following software to manage scope, schedule/workplan, budget, assigning and managing resources, and RID logs for each Strategic Initiative, revised and/or streamlined internal procedures, and IT centric build, installation, or enhancement project: Rally/Agile Central, Jira, QuickBase, SharePoint, Microsoft 365 Suite• Completed intensive 2-day AIM Change Management training course and implemented learnings across the project team and entire duration of the Federal No Surprises Act project• Managed five (5) of eight (8) workstreams and five (5) vendors (including ESI, MultiPlan, and Evolent, etc.) within the Federal No Surprises Act project; which required communication, collaboration, and coordination with both government entities (such as CMS) and non-governmental entities (such as vendors, legal partners, as well as parent company directives)• Created and executed a process to determine, collect, and document business requirements and process mapping• Documented and managed Risks, Issues, and Decisions log; as well as multiple communication and training plans for both internal and external customers and entities• Participated in recurring Blue Cross Blue Shield Association meetings regarding Transparency in Coverage and Federal No Surprises mandates as they were expanded upon, clarified, and published as finalized by the federal government• Transitioned the Cost Comparison Tool requirements from the Transparency in Coverage project into the Federal No Surprises Act project to reduce overlap and duplication of efforts and spending• Coordinated with Legal and Regulatory resources to ensure interpretation of the federal mandates and additional publications were correctly applied and communicated internally

• • Utilized the following software to manage scope, schedule/workplan, budget, RID logs, and to report status to executives for each Strategic Initiative, revised and/or streamlined internal procedures, and IT centric build, installation, or enhancement project: Rally/Agile Central, Service Now, QuickBase, Clarity, MS Project, Microsoft 365 Suite• Coached Product Managers on Agile best practices during transition from hybrid Waterfall/Agile to full Agile• Implemented Agile SAFe methodologies with Telematics team by Introducing standard ceremonies, release train engineer role, and new artifacts to satisfy best practices• Created ‘Lead of Leads’ core team and ‘Plan the Planner’ team to facilitate collaboration and communication across the department’s teams and ensure consistent touch points to increase efficiency mitigating risks and issues• Managed a program of 13 Strategic Initiative IT driven projects ranging from $90k – $1.6M; total program $4.97M• Managed $25M program that created an Automated Order Management Application with Schneider’s version of AI (non-machine learning) and Data Science models

o Created strategic project management office’s procedural guidebook, templates, processes and process flows, document repository in SharePoint utilizing Visio, MS Project, Microsoft 365, Adobe Acrobat, Power BI, introductory Visio training course, vendor contract process improvements, and optimized pipeline for project feedbacko Enhanced project change request process; resulting in elimination of redundancies and increased efficiencies• Utilized the following software to manage scope, schedule/ workplan, budget, RID logs, and to report status to executives for each Strategic Initiative, revised and/or streamlined internal procedures, and IT centric build, installation, or enhancement project: Rally/Agile Central, Service Now, QuickBase, Clarity, MS Project, Workfront (formerly AtTask), Microsoft 365 Suite• Defined and created business and technical system requirements, data mapping, process flows, and opportunities for automation• Managed optimization of existing Enterprise Data Warehouse and creation of new Data Warehouse through Software Development Life Cycle, in accordance with Data Governance• Managed Care Management Platform (aka Medecision Aerial) implementation• Managed the $44M Inovalon implementationo Learned in-depth Risk Adjustment and Quality Improvement processes Including the government directed and funded agency, CMS, and NCQA programs (HEDIS and Stars) and processeso Socialized the Data Management and Governance initiative/process with project teamo Inovalon implementation project required the transmission of multiple 834, 837, and X12 data files between the organization and multiple vendors, including CMS. Information Security to protect our members' Personal Health Information (PHI) was a critical requirement of the projecto Completed Encounter Data Processing System and EDGE Server Optimization Project, which was the data centric arm of the project that was managed in conjunction but as a separate project

• • Managed fee restructure and disclosure Strategic Initiative project scope, schedule and budget which impacted nearly all 10,000 customers• Assigned relationships with Mutual Fund Partners (E.g. – American Funds, Invesco, Eaton Vance, Lord Abbott, and SunAmerica) and Retirement Sales Desks of several well-known Broker Dealers (E.g. – Raymond James, Ameriprise Financial, Edward Jones, etc.)• Implemented Salesforce (sales cloud) and SharePoint• Managed acquisition and merger activities of two small retirement planning companies (located in South Dakota and Nevada)• Guided payroll teams through the process as they were acquired by another firm (located in Florida)

• Consulted with clients to determine needs and wants and suggested products • Coordinated and facilitated large volume purchases• Adapted product displays to allow commonly purchased merchandise to be more easily located• Oversaw order fulfillment and shipping• Managed inventory in warehouse, alerted Internal Buyer when ordering was necessary• Assisted with translation of high volume purchase with client from Ecuador

• Inventoried new merchandise into store system• Influenced lay-away procedures in branch to require photo identification when providing paid in full merchandise to customer picking it up• Provided quality control that security tags were added correctly to merchandise• Achieved second highest sales through each Christmas holiday season