Amanda Van Hal Email & Phone Number

Provide day-to-day direction to staff and manage the Client Delivery Team to achieve client and company goals and initiatives. - Provide extensive mentoring and professional development of direct staff.- Responsibilities include planning assigning and directing work; mentoring and training staff; performance management, including appraising performance and guiding professional development, rewarding and discipling employees as needed.- Continuous assessment of talent within team and drive consistent, high-quality project set-up services.• Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes.- Ensure that studies are planned and executed in accordance with the FDA, ICH, and/or EMEA guidelines and that Good Clinical Practices are always followed.- Report metrics related to productivity and quality.- Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed and descried in charter and within the timelines by company management.- Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention. - Actively participate or lead external customer meetings with sales.- Participate in bid defence meetings to drive new and repeat business.- Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork.- Represent the company at internal and external meetings with authorities of regulatory bodies and other face to face meetings.- Participate in external and internal audits/inspections.- Report on team performance against contracts, client expectations and project baseline to management.

Toronto, Ontario, Canada

Provide support to team members and clients in all aspects of implementation activities and related research. As a key member of the team, I was responsible for supporting provincial and national level knowledge translation and exchange projects with the goal of delivering projects on time, within budget and within scope.- Contribute to the overall design and execution of projects, lead the Knowledge Translation in Primary Care Initiative.- Develop, complete and maintain project documentation including project work plans, monitor timelines, manage changes to scope and schedule, coordinate project budget and contribute to the development of final deliverables. - Engage with internal and external stakeholders such as expert panels, committees, clinical leads and project partner organizations.- Lead development of clinical tools, including content development, facilitation of clinical working group meetings, advisory committee meetings, focus groups for providers as well as people with lived experience and facilitate one-on-one usability sessions with providers.

Mississauga, On

- Responsible for building and maintaining business relationships with clients throughout Ontario (multi-million dollar projects) - Secured projects through price proposals and developed specialized offers for the client to be considered for new projects.Key Accomplishments: - Chosen to manage top revenue generating accounts for the organization. - Secured new accounts and increased revenue from existing accounts, approximate increase 15%. - Planned and executed corporate and industry events and trade shows. - Maintained ACT database of prospects & sales activity summaries.

Mississauga, On

- Responsible for the management of global clinical drug studies across a diverse portfolio of clients. - Main client contact with full responsibility for all aspects of the project life cycle, from set up to close out, ensuring that study timelines, deliverables and budgets were met. - Established strong client relationships based on proactive communication, conflict resolution, and issue escalation as needed. - Experienced managing large internal teams in North America, Europe, Asia-Pacific, and Affiliate teams in South and Central America while maintaining healthy relationships with supporting teams in the Laboratory, Contracts, Finance, Customer Service, and Logistics. - Therapeutic experience in: Oncology, Gastroenterology, Immunology/Infectious Diseases, Urology, Rheumatology, and Psychiatry.Key Accomplishments: - Successfully managed 13 clinical trials of varying therapeutic areas, ranging from Phase II to Phase IV with budget values ranging from $90,000 to $35 million. - Member of global committee, which established best practices for the central laboratories.

Mississauga, On

- Main contact for investigator sites within clinical drug studies, responsible for managing all activities related to site initiation, training, communication and database lock. - Managed sponsor and study related queries and requests.Key Accomplishments: - Participated in global process improvement team for streamlining the data clarification process, which resulted in global harmonization and standardized templates for the laboratories. - Managed and trained over 1000 investigator sites. - Responsible for training new staff on process and systems. - Participated in successful FDA and client audits. - Successfully Managed 19 studies at simultaneously.

London, On

- Performed extractions and confirmation testing using GC/MS. - Ascertained quality control standards were adhered to and maintained chain of custody. - Performed qualitative and quantitative analysis based on application and outcome of criteria for toxicology testing. - Reviewed results, checked for flagged abnormal values and performed repeat or additional testing according to established guidelines. Key Accomplishments: - Tested the implementation of new methodology for extractions. - Completed semi-annual proficiency testing and yearly inspections to maintain accreditation.

Responsible for providing customer service to both internal and external clients. Performed clerical and administrative tasks and duties. Responsible for the preparation of daily statistical report. Performed data entry on AS/400 and Great Plains softwareSelected Achievements:• Implemented 100% QC process for all orders shipped from the Warehouse.• Captured metrics on supplies returned, which allowed for a process improvement project, which resulted in reduced returns.