Amanda Van Hal Email & Phone Number

• Provide day-to-day direction to staff and manage the Client Delivery Team to achieve client and company goals and initiatives. - Provide extensive mentoring and professional development of direct staff..
• Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes.- Ensure that studies.

Toronto, Ontario, Canada

Provide support to team members and clients in all aspects of implementation activities and related research. As a key member of the team, I was responsible for supporting provincial and national level knowledge translation and exchange projects with the goal of delivering projects on time, within budget and within scope.- Contribute to the overall design.

Mississauga, ON

- Responsible for building and maintaining business relationships with clients throughout Ontario (multi-million dollar projects) - Secured projects through price proposals and developed specialized offers for the client to be considered for new projects.Key Accomplishments: - Chosen to manage top revenue generating accounts for the organization. - Secured.

Mississauga, ON

- Responsible for the management of global clinical drug studies across a diverse portfolio of clients. - Main client contact with full responsibility for all aspects of the project life cycle, from set up to close out, ensuring that study timelines, deliverables and budgets were met. - Established strong client relationships based on proactive.

Mississauga, ON

- Main contact for investigator sites within clinical drug studies, responsible for managing all activities related to site initiation, training, communication and database lock. - Managed sponsor and study related queries and requests.Key Accomplishments: - Participated in global process improvement team for streamlining the data clarification process.

London, ON

- Performed extractions and confirmation testing using GC/MS. - Ascertained quality control standards were adhered to and maintained chain of custody. - Performed qualitative and quantitative analysis based on application and outcome of criteria for toxicology testing. - Reviewed results, checked for flagged abnormal values and performed repeat or.

• Responsible for providing customer service to both internal and external clients. Performed clerical and administrative tasks and duties. Responsible for the preparation of daily statistical report. Performed data.
• Implemented 100% QC process for all orders shipped from the Warehouse.
• Captured metrics on supplies returned, which allowed for a process improvement project, which resulted in reduced returns.