Amanda Vatter Email & Phone Number

San Francisco, California, United States

Orlando, Florida, United States

- Answered customer questions and inquiries via email (Zendesk), social media (Facebook & Instagram), Amazon Seller Central, and live support- Crafted personalized skin care routines for client consultations- Acknowledged and responded to negative product reviews on Amazon- Identified and documented common support issues, working with teams in other departments to solve them - Collaborated with Marketing team to assist users participating in promotional endeavors on Facebook and Instagram- Re-directed users to correct flows for our promotional bots in ManyChat while identifying common user/bot issues- Formatted and updated new product imagery for the website’s “Skin Care Quiz” via Klaviyo- Participated in product testing for upcoming launches

Maitland, Fl

-Dealt in quality control, ticketing, and bagging of outgoing orders-Coordinated with team to ensure products for key accounts, such as Bloomingdales, Nordstrom, and Anthropologie met company standards-Maintained close attention to detail

Maitland, Fl

-Received calls from the main phone line and directed the call or assisted the customer-Directed customers to a sales representative-Handled stocking of the service lounge, sorting and filing service invoices, mailing letters to customers, and assisting other branches such as finance, accounting, and tag and title.