• Drive client-focused services, ensuring strict adherence to company policies and targets.• Foster a collaborative environment through transparent communication of performance goals with Tax Professionals, Client Service Lead and the District Manager.• Achieve desired results by coaching and evaluating Associates for continuous improvement and professional growth.• Execute strategic plans, implementing the Instant Refund program to meet dynamic company needs.• Ensure operational efficiency by overseeing work assignments, schedules, and adherence to standard procedures for optimal outcomes.

• Viewed confidential or private employee information; protecting the information.• Organized paper formats, paper backups and material source files.• Adherence to processes and procedures.• Using Excel to sort, organizing & analyzing records. • Gain Knowledge of all the formats used by Human Resources Department for employees.

• Driving Growth Mindset, transformation through Automation & Simplification. Managing Budgeting, Planning & Resourcing. The roles involved working across functions and geographies• Gathered crucial pieces of information such as competitor insights, operational performance, innovations, Channels, etc., from various internal and external sources to develop strategic options• Facilitated reporting and performance reviews against plans/budgets. Our efforts have helped businesses to grow the top line, manage revenues and improve margins through effective costs management initiatives• Establishing Salesforce as the single source of truth from Geo Lead to Sales Reps – 2 Quarter rolling Pipe & Forecast view• Executing Communication Rhythm & Custodian of Sales Ops Policies viz. Compensation Plan, Rules of Engagement, Commercial Policy, Pipeline & Forecasting Sales book • Supporting Geo Sales Ops & Channel Ops Team in the roll-out & implementation of Productivity Tools viz. Clari & enhancements on Salesforce to achieve 100% alignment with rules of engagement.• Supervising the launch of multiple Sales Productive tools, with the various stakeholders for the 100% accuracy of hierarchy rolls up & business logic is applied 100% accurately. • Designed Dashboards & customized Salesforce view as per Geo Leads requirements to support the business 24 by 7.• Developed daily schedule sales/channel-related customized dashboards for Sales, Channel Leads & Geo Lead that comes in handy to them for forecast & pipe movement tracking • Designed a cadence with the project owners & the v-team on a fortnightly basis to achieve 100% sales forecast accuracy for the leadership. • Felicitated with Outstanding Achievement Award- H1 FY2020 - on being recognized as a top performer in Sales Ops

• Owned the program operations in support of a software channel sales business• Managed & organized programs that are delivered to the channel partner community• Drove governance model to ensure adherence to channel program rules• Developed global & regional Partner Handbook as single source of truth for worldwide channel operations• Effectiveness of the key partner systems to improve the quality of processes by 60%.• Acted as the primary point of contact in the region for the Business Process Management Team; with the team to gather system requirements, localized/edited system-generated content, and the automated processes are launched properly with 0% defects.• Operated with EMEA CAMs/TAMs on Deal Registration Approvals & Monthly Reviews with WW Sales & Field Operations to improve the SLA from 15 days to 3 days.• Accurately processed legal contacts, click-through agreements, and documentation is provided to partners promptly, monitored deadlines, provide a quick resolution to partner questions, and in alignment with the legal team to reduce compliance issues by 40%.• On a regular basis interacting with Regional Channel Sales Team, Sales Operations, Marketing, Legal, compliance, and Finance to design, Launch, and maintain support for Channel Programs in the region• Achieved Adobe Performance Excellence award, 2014 for the excellent program management worldwide

SMS&P is responsible for running the end-to-end incentive-based Partner program on a monthly and quarterly basis. This would include the designing, marketing and execution of all the Partner programs.• Managed Channel Incentive Program & Deal Registration • Worked with vendors to ensure quality standards on the job performed in terms of EDMs and Partner programs• Drove marketing programs based on the business requirements and calculate the ROI• Led a team, supervising team activities and suggesting improvements in performance.•Designed and developed customized training programs based on training need analysis •Responsible for calculation and pay-out of rebates to all India Business Partners•Managed the E2E execution of all Incentive based programs•Drove Marketing programs based on business requirements and calculated ROI

• Managed Centre Operations Excellence, Internal & External Training. Planned & managed new product launch• Optimization of SDLC phases to ensure 100% delivery• Escalated data issues timely to top levels well on time, so that on-time action can be taken• Operated with peers to plan the strategies for the month-on-month and year-on-year growth• Honored with Excellence Award for the 2008-2009 Year for exceeding the overall target achievement to meet the business goal • Felicitated five times with the Power2 NIIT Award, 2007,08 & 09 for the yearly goal achievement