• Installation of Windows and System Software including Microsoft • Support & Problem solving through RDP • Rendering L2 support and service now to end-Users till it is resolved • Troubleshooting network related issues • Co-ordinating with CRS for status related issues • Provide hardware support mapping printers identifying printer issues.• Clearing queues. • System Configuration and Assembling • Handling system update like anti-virus, windows, and C-Drive cleanup.

1. Provided technical support to end-users via phone, email, and in-person.2. Installed, configured, and maintained computer hardware and software.3. Diagnosed and resolved network and connectivity issues.4. Managed user accounts and access controls.5. Performed system updates, backups, and maintenance.6. Documented support activities and maintained a knowledge base.7. Assisted with deployment and setup of new workstations and equipment.8. Collaborated on IT projects and upgrades.9. Configured and maintained mobile device management polices using Microsoft Intune10. Maintained Azure Cloud environments for enterprise apps11. Monitor and optimized Azure services for performance, scalability and cost efficiency.12. Performed routine security assessments and vulnerability management

• Utilized strong decision-making and problem-solving skills to address customer inquiries. • Collaborated with cross-functional teams to resolve customer issues efficiently. • Provided direct technical support to end-users, resolving issues promptly via chat and phone • Performed routine security assessments and vulnerability management • Documented support activities and maintained a knowledge base. • Monitor and optimized backup infrastructure