Amar B. Email & Phone Number

Vadodara, Gj, In

Amazon Web Services (AWS) · Microsoft Azure · Microsoft Exchange · Vulnerability Assessment · Microsoft Word · Software as a Service (SaaS) · Compliance (ISO, SOC) · Project Delivery · Infrastructure Management · IT Management · Infrastructure · Microsoft Office · Team Management · Windows Server · Linux · Active Directory · ITIL Certified · Management · IT Operations · IT Infrastructure Management · Infrastructure as a Service (IaaS) · Infrastructure Planning · Platform as a Service (PAAS)

Vadodara Area, India

• Drive internal and third party service review meetings covering performance, service improvements, quality and processes • Developing sales and marketing, Contract Follow up Face to Face and telephone base, Taking care of collections.• Taking interview of candidates and processing documents.• Serving as a point of contact with benefit vendors/administrators• Maintaining calendars of HR management team.• Giving training in timely manner.• Compiling reports and spreadsheets and preparing spreadsheets• Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support Taking interview of candidates and processing documents.• Serving as a point of contact with benefit vendors/administrators• Maintaining computer system by updating and entering data.• Setting appointments and arranging meetings• Maintaining calendars of HR management team• Compiling reports and spreadsheets and preparing spreadsheets• Managing south Gujarat calls.• Taking care of PAN India calls. • Responsible for aligning engineers.• Giving support for high end server, storage calls.• Taking care of collections.• Lead the Desktop/Server/Storage Management team to continually improve the computing environment. Vulnerability Hunting: SonarQube, Nexpose (Rapid7), OpenVAS, Nessus Professional.

Vadodara Area, India

• Drive internal and third party service review meetings covering performance, service improvements, quality and processes • Developing sales and marketing, Contract Follow up Face to Face and telephone base, Taking care of collections.• Taking interview of candidates and processing documents.• Serving as a point of contact with benefit vendors/administrators• Maintaining calendars of HR management team.• Giving training in timely manner.• Compiling reports and spreadsheets and preparing spreadsheets• Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support Taking interview of candidates and processing documents.• Serving as a point of contact with benefit vendors/administrators• Maintaining computer system by updating and entering data.• Setting appointments and arranging meetings• Maintaining calendars of HR management team• Compiling reports and spreadsheets and preparing spreadsheets• Managing south Gujarat calls.• Taking care of PAN India calls. • Responsible for aligning engineers.• Giving support for high end server, storage calls.• Taking care of collections.• Lead the Desktop/Server/Storage Management team to continually improve the computing environment

Guwahati Area, India

Service Management • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.• Developing sales and marketing, Contract Follow up Face to Face and telephone base.• As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review. • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems • Drive internal and third party service review meetings covering performance, service improvements, quality and processes • Taking interview of candidates and processing documents.• Serving as a point of contact with benefit vendors/administrators• Maintaining calendars of HR management team.• Giving training in timely manner.• Compiling reports and spreadsheets and preparing spreadsheets• Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support.

Gujarat, India

• Drive internal and third party service review meetings covering performance, service improvements, quality and processes • Developing sales and marketing, Contract Follow up Face to Face and telephone base, Taking care of collections.• Taking interview of candidates and processing documents.• Serving as a point of contact with benefit vendors/administrators• Maintaining calendars of HR management team.• Giving training in timely manner.• Compiling reports and spreadsheets and preparing spreadsheets• Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support Taking interview of candidates and processing documents.• Serving as a point of contact with benefit vendors/administrators• Maintaining computer system by updating and entering data.• Setting appointments and arranging meetings• Maintaining calendars of HR management team• Compiling reports and spreadsheets and preparing spreadsheets• Managing south Gujarat calls.• Taking care of PAN India calls. • Responsible for aligning engineers.• Giving support for high end server, storage calls.• Taking care of collections.• Lead the Desktop/Server/Storage Management team to continually improve the computing environment

Vadodara, Gujarat, India

• Managing & Maintaining Windows 2000, 2003, 2008, 2012 Server. • Managing & Maintaining Cluster server. • Taking regular Backup in in cluster server.• Managing & Maintaining UNIX & Linux Server. • Managing SUN StorageTek 2350 Array. • Managing Hitachi Storage (HDS 9985, AMS 2000 series, HUS family)• Personalize the various forms as per user requirements. • Configuring & sharing Network resource. • To remotely troubleshoot other client branches. • Installation of OS and client software. • Domain configuration & rights implementation. • Installing and maintaining client machines with office application and other software's. • Updating Antivirus servers & clients. • All time network availability by following Escalation matrix and SLA • Coordination with Incumbent Local Exchange Carriers and Transmission Technicians while troubleshooting if needed. • Preparing billing reports, performance monitoring and resource utilization reports a secondary responsibility. • Managing & maintaining ECS Server. • Managing & maintaining SCO UNIX Server. • Sending mailing approx. to 80 banks related to ECS Credit/Debit, ECS Return and MICR. • Updating the bankers data related to ECS Credit/Debit, ECS Return and MICR in SBI ECS WEBSERVER.• Communicating bankers regarding updating ECS files.• Monthly collecting ECS chargers regarding user files of banks.• Having hands of experience in DELL 1800, HP ProLiant DL360 G7, IBM HS21 XM Blade Server, IBM x3650 M2, IBM XSERIES 3400, Dell PowerEdge 2950, DELL PowerEdge R510, HP ProLiant ML110_Storage server, Dell PowerEdge 840

Vadodara Area, India

• Managing & Maintaining Linux Web server, SCO server & its platform. • Working in Domain base. • Migration of Bank Master to CBS (Banks Link) in SBI.• Migration of Inlays in Oriental Insurance.• Managing and Maintaining Microsoft windows server2003, Network environment. • Managing SUN StorageTek 2350 Array • Troubleshooting of clients as well as maintaining Network. • Installation of OS and client software. • Configuring & sharing Network resource. • Configuring Routers & Switches. • To remotely troubleshoot other client branches. • Antivirus updating in server & client Machines. • Domain configuration & rights implementation • Installing and maintaining client machines with office application and other software's. • Installing, configuring and troubleshooting Hardware devices HDD, FDD, and combo Drive

Teaching Below topics:* COMMUNICATION AND NETWORK CONCEPTS* DATA COMMUNICATION* NETWORK DEVICES:* DATABASE MANAGEMENT SYSTEM* Structured Query Language(SQL)* Aggregate Functions* Computational Thinking and Programming