Complex Program Manager
CurrentOverall Roles & Responsibilities:• Manage delivery for all Digital transformation initiatives – IT and Strategy• Drive strategy, IT and business transformation by leading IBM Business & Implementation Garages with client on various initiatives which include first of its kind products for client – CASA Digitization, Digital Retail & MSME Lending, FASTag, V-KYC, Baroda Kisan, Innovation Hub• Liaison with GMs across verticals to carve roadmap for Digital transformations and pitch digital strategy initiatives to ED. • Participate in defining responses to RFPs, designing solutions/ proposals• Overall account ownership for Delivery and P&L. Managing medium to high complexity projects according to plan, measure, monitor and report progress at defined points to ensure the project is delivered on time, within budget and in compliance with governance /project processes• Bring thought leadership at engagement level that changed the perception of the client, which lead to base account growth & higher net promoter's score from client.• Manage the end-client and liaison with them for project planning, tracking, delivery and change management. Chair weekly review meetings with client for delivery, risk management and resource management• Responsible for transforming a under-performing team to a lean cross-functional high-performing team• Manage the Program finances and turn around financial health to being profitable consistently.• Ensure processes defined are followed by team and client and delivery is as per quality standards• Identify key resources in project and help retain them along with Attrition management to ensure smooth project delivery
