My position with PartsTree is a dual position of sorts. I help manage our multi-million dollar online advertising accounts through Google Ads and Microsoft Advertising. I work closely with the Vice President of Sales & Marketing and the CEO to ensure their visions are executed and monitored efficiently. Working diligently to make sure we meet our goals to boost the overall conversion rate and decrease our cost per acquisition. I am constantly learning and evolving with the rapidly changing online marketplace.Additionally, I create and continually update all internal reporting. I publish weekly and monthly reports on all departments within the company with each having unique needs and metrics by which they are measured. I have assisted our business office with end-of-year reporting and forecasting for the year to come. In my position, I am often asked to provide all on-demand reporting requests from all department heads.

In my role as Operations Coordinator, I created processes to document and track warranty repairs for 20+ manufacturers. I worked closely with the technicians to ensure the work was correctly documented and completed in a timely manner. All while getting the documents submitted to the manufacturer for proper reimbursement to the company.I processed rebates and helped ensure the sales team stayed within proper price points to earn the highest payments possible while still giving customers the best deals available.I oversaw technician efficiency and general functions of the repair shop as needed while being the main point of contact for customers awaiting updates on their equipment.I performed duties of dispatch for our drivers while coordinating several schedules and resolving scheduling conflicts.I took the initiative in creating training manuals and SOPs, improving filing systems, and streamlining procedures already in place.I designed a training manual for all duties required of the Operations Coordinator and assisted in training my subsequent replacement upon promotion to Business Analyst.

I handled a multi-line phone system alongside a phone support team. This included pricing inquiries, stock availability, shipping shortages/overages, wrong product, customer order error, and order entry error.I received incoming orders via web submission, telephone, or fax and entered orders when possible to provide the best customer experience. All online orders had to be edited prior to being released to the warehouse for fulfillment and in a timely manner.I tracked and promoted current specials and programs, and answered questions regarding promotions.I acted as a backup for the warehouse in pulling and shipping orders when order volume exceeded the on-site staff's ability to keep up. I created training manuals for job positions within the company, and improved procedure manuals.

My daily tasks ranged from processing loan documents, clearly explaining loan details to customers, and ensuring proper documents were received to file a lien on car titles. I processed the lien documents and verified the liens. I managed all details for GPS installation/removal on vehicles the company had a lien against. I handled daily customer relations and maintained positive relationships with vendors and repair shops affiliated with the company. The majority of my responsibility and time allocation were dedicated to interviewing potential clients and determining eligibility for loans by risk analysis and collateral research.

In this position, I worked with clients navigating the process of filing for their Social Security Disability benefits. Often times their cases went to court or trial and in such instances, I assisted the attorney with compiling and proofing documents for each case. My duties included case management, handling attorney and client payments, contacting government agencies to ensure clients received correct payments on time, public relations, and customer service.I often spent half of my time going over in detail all the case information and updates with the clients, making sure they felt comfortable and confident in the progress of their individual cases. The rest of my time was spent balancing financial documents between payouts and worker's compensation or temporary disability payments, tracking down medical records, or taking statements from anyone involved in the case.

I managed all cashiers on duty, supervised cash counts, and delivered daily deposits. I ensured proper displays were kept stocked and orderly, handled any customer-related issues, and visitors from corporate. Tended to the front half of the store to make sure it stayed current with all rotating merchandise and assisted the manager on duty.