Amaya Rodriguez Email & Phone Number

Atlanta, Ga, Us

Duluth, Georgia, United States

- Oversee and manage all aspects of the project implementation; including product solutions and associated revenue - Understand and support the client project success criteria and goals - Define and communicate project plan updates to the Waystar team and client project manager - Manage project status, issue list, and risk management reporting - Act as primary contact to the client for project and milestone issues - Coordinate Waystar project team resources and deliverables - Deliver monthly internal project status report out - Coordinate monthly strategic review sessions with client and Waystar leadership - Document client set-up information and specifics for the Transition Document

- Deliver outstanding support to our clients through meaningful and insightful communication, employing a multi-channel approach including inbound and outbound calls, online support requests, and live chat.- Demonstrate a proactive problem-solving mindset, delving into the core of each client's issue. Leverage your technical acumen to troubleshoot thoroughly and efficiently.- Navigate various internal systems and software adeptly, gaining insights into client inquiries and issues, researching potential solutions, and meticulously documenting all client interactions.- Commit to ongoing professional development, cultivating an in-depth understanding of our product offerings. Ensure that every client interaction reflects your evolving expertise, consistently delivering value in every engagement.

Marietta, Georgia, United States

- Provided sound and light design and services for live events.- Selected formats, content, and equipment to accommodate project needs.- Installed, troubleshot, and configured equipment for optimal performance.- Installed and maintained various A/V communication systems such as multi- cast devices, video conferencing, and control units.

Marietta, Georgia, United States

- Easily assimilated into households with diverse traditions, routines, and religious/dietary practices.- Accommodated last-minute schedule changes and followed parental guidelines and cultural mores when caring for children.- Cared for the needs of children, enforcing rules governing the safety and conduct of children.- Manage and supervise schedule of children, including homework, afterschool activities, and meals.- Punctual when picking up children to drop off at school and pick up from school.

Athens, Georgia, United States

- Managed different age groups during sleep-away camps.- Worked alongside with camp director to uphold the camp’s needs.- Implement daily schedule, activities, and programming for camp group.- Maintain accurate program records, including medications, incident reports, and daily attendance reports.- Provided leadership to campers as a role model in all areas of camp activities, including cleaning, punctuality, rules, chores, and sportsmanship.

Marietta, Georgia, United States

- Trained crew members in poor performing store and taught basic skills at the managers request.- Followed training curriculum that emphasized expectations for an exceptional team associate.- Increased employee retention by establishing a positive environment among team members.- Promoted teamwork, customer focus, and commitment to meet performance metrics.- Served customers, motivated crews, and kept the restaurant clean and well organized.- Identified workers struggling with concepts and discussed needs with supervisors.

Marietta, Georgia, United States

- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.- Coordinated work handoffs and schedules with other Shift Managers.- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.- Analyzed productivity reports managing overall performance.- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.

Marietta, Georgia, United States

- Assisted customers with locating items, answering questions, and providing direction and service.- Maintained merchandise displays, including endcaps, floor displays, and aisles. - Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.- Solved complaints by customers and issued credits for returned merchandise.

Bachelor'S Degree, Media Entrepreneurship

Activities and Societies: Alpha Omega, Northriver Church of Christ

Associate Of Arts And Sciences - Aas, Associates In Science