Amber Lopez Email & Phone Number

Allen, Tx, Us

Plano, Texas, United States

Plano, Texas, United States

· Provide support for the Plano CPS office as well as other North Texas offices ensuring all clients are transported to their respected appointments assigned by the State of Texas. This includes appointment observations as well as feedback opportunities delivered to the assigned case workers. Work closely with caseworkers from my region to help develop and educate best practices of the Department of Family & Protective Services and deliver state standards to our clients. Additional duties include monthly team meetings, reporting, expense submission, structured coordinating/scheduling between all parties. · Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs. Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system. Compute and authorize benefits based on eligibility determination. Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.

Germantown, Tennessee, United States

· Follow research protocols to perform administrative duties for research according to the IRB. Screen research candidates for enrollment eligibility. Perform clinical research tasks such as consenting patients for research studies and collecting research study-related data. Coordinate and track study progress from beginning to completion. Assist in data reporting and electronic entry in data system. Provide varying operational support to research and Foundation management.

Richardson, Tx

∙ Investigates patient complaints, provides crisis intervention and mediation for complex situations. Case investigation through interviews with patients and families, medical record review, policy and procedure review, interviews with hospital staff and physicians, facilitates case conferences, consultation with Risk Management, administration, and other involved departments. Partners with leadership to create actions plans around patient complaint investigation/reviews and related quality improvement. Initiates corrective action as appropriate. This may include quality and safety improvement initiatives, billing adjustments, or other final dispositions as indicated. Complies with CMS Conditions of Participation regarding responding to patient/family concerns, complaints and grievances. Independently develops written correspondence on behalf of faculty and staff.∙ Data collection, abstraction, analysis and reporting of noted measures, and communicates changes in definitions, methodology, and mandatory requirements to hospital staff/physicians. Support hospital departments and quality initiatives by maintaining, designing, or updating quality reports, scorecards and graphs for quality improvement activities. Generate and distribute reports to appropriate committees, departments and leadership throughout the system.

∙ Manages project plans for assigned customer installs, complete high-quality projects on time, on budget, within defined scope.∙ Serves as primary point of contact for implementation go-live at various clinics.∙Train staff in person or refine skills during implementation go-live.

∙ Train physicians and staff on NextGen Electronic Medical Records Software.∙ Created and implemented training and job aids for in-person, virtual, and Webex classes.∙ Managed several clients through the pre/post implementation phases.

Dallas, Texas, United States

∙ Conduct end-user training on medical chart abstraction.∙ Train physicians and staff on the NextGen application via in-person, classroom, or Webex.∙ Test NextGen feature enhancements in a test environment and download software upgrades.∙ Support end-users via on-site support, email, or phone for over twenty cardiology clinics.

Associates Degree In Health Care Management

Certificate, Medical/Clinical Assistant

High School Diploma, General Studies