Amber Cox, Mba Email & Phone Number

As a Systems Programmer, I specialize in system administration and management. My key responsibilities include:- Windows Server Administration: Proficient in configuring, maintaining, and troubleshooting Windows servers to ensure optimal performance and reliability.- Application Installations and Upgrades: Skilled at deploying and upgrading applications on Windows servers, ensuring seamless integration and functionality.- System Optimization: Proactively identify areas for improvement, implement best practices, and optimize server resources for efficient operations.- Security and Compliance: Maintain security protocols, perform regular audits, and ensure compliance with industry standards and organizational policies.- Collaboration: Work closely with cross-functional teams, including developers, network administrators, and end users, to deliver effective solutions.

Las Vegas, Nevada, United States

In this role, I oversaw project management and business analysis activities. My responsibilities included gathering requirements, analyzing and prioritizing them, creating essential business use cases, and developing UML diagrams (such as use case diagrams, activity diagrams, sequence diagrams, and class diagrams) using Microsoft Visio. I efficiently managed multiple concurrent implementation projects, ensuring they progressed through all phases of the SDLC to meet end users’ expectations. Notably, I played a key role in the enterprise-wide transition from the Microsoft government tenant to the Microsoft commercial tenant, collaborating closely with technology teams and vendors during the transition. Additionally, I excelled in managing projects within a PMO setting, adhering to governance requirements. I led and facilitated the project committee responsible for managing our organization’s IT project backlog.New project requests entered the pipeline via ServiceNow tickets and were assigned to team members. I assessed these requests for project requirements, readiness, and priority. Furthermore, I actively contributed to the broader PMO team by helping develop methodologies, processes, procedures, and templates that served as foundational guidelines for implementation projects

Las Vegas, Nevada Area

Responsible for providing technical support of the Eighth Judicial District Court case management system including support of Odyssey Case Management, Odyssey Portal, and Odyssey File & Serve. In addition, I am the lead support for Clearview Jury, the Court’s Jury services system. In my current role I have participated in numerous upgrade and implementation initiatives. My duties include requirements gathering, specification document creation, test script creation, testing, performing system acceptance training, facilitating meetings and strategy sessions, and ensuring system integrity. My current project is acting as technical lead and SME for my organization’s Kronos implementation project. Responsible for system configuration, project documentation, creation of training materials, user training, and process analysis.

Las Vegas, Nevada Area

In this position, I contributed to a project team responsible for upgrading PeopleSoft software. I conducted production database analysis in preparation for system upgrades. Discovered and documented the current application environment, including current processes. I was responsible for Identifying new system requirements and utilized SQL to extract data and create reports. I was responsible for monitoring jobs and creating customer database reporting requirements. Additionally, I created a specification document for future optimization efforts and assessed and interpreted organizational data.

Las Vegas, Nevada Area

In this role, I established and managed a database to store and analyze customer data. Additionally, I played a key role in developing the company website, creating content, and administering online surveys to understand customer attitudes. My responsibilities extended to ensuring government compliance with state-required permits and licenses. Furthermore, I actively contributed to planning and controlling change, managing quality assurance, and researching innovative technologies to identify opportunities for improvement.

Las Vegas, Nevada Area

As an Office Specialist at Clark County, I played a pivotal role in maintaining the organizational database for customer issue tracking. My responsibilities included conducting data collection and analysis of departmental operations. Additionally, I served as the Microsoft SharePoint administrator, creating and maintaining intranet content. I contributed to the migration to a new departmental software system by analyzing and documenting business requirements. Furthermore, I documented job processes and identified areas for improvement. I developed analytical reports and presentations for management, authored and updated standard operating procedures, and created public notices and written tutorials to assist the public in submitting requests to the department.

Master Of Science (M.S.), Management Information Systems

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (Bs), Business/Public Administration