Provided exceptional performance in Human Resources thus creating career growth as well as opportunities to learn complex and diverse approaches to handling change.• Provide telephone, email and transaction-based human resource support services to employees as part of a centralized human resource employee support center• Respond to employee inquiries and requests related to benefits, HR policies and general human resource information• Communicate benefit plan information to over 9000 employees nationwide including, but not limited to, new hire enrollment, open enrollment, qualifying life events, job status changes, voluntary benefits, STD, and FMLA• Balance payroll deduction accounts to the general ledger• Process New Hires, Temps, Interns, and Contractors • Collaborate with HR Central team to provide high-quality customer care to our employees• Determine methods and procedures on new assignments• Perform payroll and Human Resource clerical support• Process and maintain E-Verify records• Manage STD/LTD/HIPAA/FMLA/COBRA• Designed, Developed, and Implemented a streamline process for tracking LOA• Order and Monitor Background and Drug Screen completion on New Candidates• Applicant Tracking on SharePoint Site• Follow up with Candidate for completion of Application• Create New Hire Welcome Packet• Track and Enter New Job Requisitions• Oversee Bonus Clawback process• Own Tuition Reimbursement Process

Handled OTR dispatch for transportation carriers, delivering freight for our clients and customers• Collect status updates on in transit shipments and delivered freight• Direct the scheduling of inbound/outbound, domestic shipments to ensure most economical utilization of carriers based on service parameters; interface with operations to resolve any problems associated with the scheduling and dispatching• Negotiate agreement with core carriers to insure the lowest possible cost and highest level of service• Provide track and trace information to the customer in a timely manner• Prepare billings, audits and process payments of carrier freight bills• Ensures compliance to all regulatory issues within scope of service• Scan and index documents while maintaining and updating filing systems and databases• Communicate with customers / carriers regarding timely delivery of product; daily

Maintained sales records along with quotes to clients and customers while providing sales force with updated client response on approved purchase of material• Provide Administrative Support to Sales Force by preparing paperwork, reviewing paperwork, update cold call / meeting calendar• Maintain customer records by updating file information and documenting conversations daily• Answer multi line phone system, direct calls as needed, keep record of incoming sales calls• Protect organization’s value by keeping information confidential• Perform other duties assigned by manager• Order and maintain office supplies• Schedule outgoing shipments through FedEx and UPS

Managed payroll for company drivers who deliver fuel while monitoring expense accounts, terms, New Hires, and time off.Billing Tech –• Verify driver Bills of Lading are accurate and complete• Analyze information to determine the correct party is being billed• Respond to Client Requests for information via email and telephone• Communicate with co-workers, management, and drivers in a courteous and professional mannerDriver Payroll Assistant –• Process Payroll for over 100 transportation drivers• Monitor new hire process as well as terminations• Track vacation and sick time of company drivers• Communicate daily with our terminals in other states