• National recruiting efforts (Retail, Customer Service, Inside Sales, & Campus)• Partnering/Networking with Leadership, Hiring Managers, Recruiters, Cross channels and Candidates• Develop and execute on market strategies while striving to meet and exceed deadlines, quotas, goals and diversity metrics• Assess potential candidates quickly and efficiently, make solid business decisions and ability to work in a fast paced environment• Facilitate and deliver difficult information utilizing strong interpersonal skills and the ability to multi-task• Assist with employees in different channels in working on their interviewing skills and discussing about progression opportunities in the business• Train and support new recruiters/contractors. Provide feedback and guidance to aid in their development• Collaborate using my sourcing efforts to collaborate with potential candidates on setting the foundation of the company and making a solid funnel for the clients. Sourcing resources that was used: Telemetry, Indeed, & Monster

• Listened and responded appropriately in all interactions with consumer customers, which was to establish rapport while performing the full range of customer service and technical support functions• Worked pro-actively to resolve customer issues independently by being transparent, trustworthy, and being the expert for the customer• Helped to work on department initiatives as needed by being flexible • Provided encouraging peer-to-peer coaching on an as needed basis and serve as a role-model• Demonstrated and modeled to others a commitment to VZW code of conduct and business guidelines in all areas of work• Met and sometimes exceeded performance expectations and looked for opportunities to add value to the VZW team on a consistent basis• Promoted in 1/2013 to Customer Pro• Promoted in 11/2010 to Sr. Recruiter

• Assisted in conducting career planning sessions• Worked with the on boarding process with the new hires with the I-9 procedure, discussed the dress code, as well as assisted with the HR questions and answers • Partnered with Human Resources Business Partners for the employees concern, policies and procedures • Conducted exit interviews for the employees that resigned from the business• Developed a database that allowed management to identify and analyze the reason for employees leaving • Hired customer service and tech support representatives• Conducted weekly meetings with the leadership on our headcount and the strategies that were being made to build the funnel• Reviewed over applications and conducted pre-screens to the candidates• Provided the offers to the employees who were selected for the position, as well worked with them in regards of the background process• Performed administrative duties, such as, the filings, delivering important documents and answering phone calls.