• Sourcing and setting up computers to support onboarding for several companies.• Managing access and permissions to software and computers for more than 150 users.• Providing help desk support for all supported clients to maintain work capability.

• Implemented software system converting PCI data and compensation plan securely for more than 20,000 accounts.• Configured reports using Microsoft SQL and MySQL to support four departments.• Supported tickets and training for international markets focusing on Europe.

• Supported CEO and CFO by organizing meetings and planning events for the company consisting of 40 employees.• Managed licensing and security for onboarding and offboarding employees for the U.S. entity.• Worked to understand goals and set expectations to ensure completion of development projects for eight departments.

• Streamlined shipping process by initiating reconciliation be done on invoices across departments.• Renegotiated shipping prices and made changes to ensure profitability by 30%.• Implemented quarter and year-end counts to collect, organize and provide all necessary information to Accounting department.• Created a tool for executives to see on the shelf market value, and inventory quantities by market to capitalize on opportunities for promotions and minimize product waste.

• Established inventory processes to improve consistency of the inventory management software with actual inventory supporting approximately 60 skus.• Trained operations department to use Microsoft Dynamics GP for inventory management for receiving, transferring, creating assembly orders, and other processes.• Built out a planning sheet to allow operations to view sales by week and market to facilitate purchase order planning supporting warehouses in more than 20 countries.• Developed bill of materials spreadsheet to report to finance the product cost of goods sold by item code.

Supporting Finance, Commissions, and Member Support Departments.Processing refunds, replacements, RMA's, and fighting chargebacks. Collecting data for Sales transfers.

I had the opportunity to work in Member Support and as a Team Lead helping manage a group of up to 23 coworkers. Supporting North America, International Markets and Data Entry Reps. Also focused on Team Building, Team Trainings, and taking the occasional Supervisor calls.

Managed a team of 3-5 focusing on updating 90% of the Pricing signs in the store as promotions/sales/specials determined; with the time frame of having this completed before the store opened each day. Also helped other departments to organize, clean up areas, and running registers.