Promoted to Director, my role mirrored the broadening responsibilities of the Chief Strategy Officer position as he assumed functional oversight of the Marketing and Communications organizations. • Increased overall employee engagement by 7 points in year 3 for an expanded portfolio• Formed interlocking programs with Marketing and Communications to promote learning and development, employee well-being, and increase employee engagement• Gained 19% increase from 32% to 51% in Strategy and Corporate Affairs employee volunteering rates from 2022-2023• Established Marketing, Communications, and Strategy mentoring program• Influenced $389M of Current Annual Contract Value (CACV) across the execution of 112 end-to-end sales engagements• Created a Strategic Engagements dashboard that drove end-to-end engagement strategy providing critical insights around executive time management and sales execution• Through relationships, secured two on-stage customer speakers for ServiceNow user conference Knowledge 23• Project managed ServiceNow's attendance at 2024 World Economic Forum including strategic sourcing, contract management, budget management, and stakeholder management responsibilities• Co-managed Budget managed two multi-million dollar CEO Summits• Executed flat-to-plan operating plan for Strategy organization• Co-created with FP&A a cross-functional budget dashboard for evidence-based management• Monitored strategic projects and track project progress against project deliverables; communicated project status, including roadblocks, milestones and successes with all project stakeholders• Partnered closely with HR teams and key leadership stakeholders to manage organization’s headcount planning incorporating location strategy, strategic workforce planning, and succession planning. Identified key talent in the organization, identified and tracked attrition risk, increase employee satisfaction, and developed integrated talent management strategies to retain talent

I was promoted to the role of Head of Operations and Culture for the Strategy Organization. In addition, I drove the end-to-end execution of the sales engagement strategy of the Chief Strategy Officer. My responsibilities included budget management, talent strategy, culture, and change management initiatives, along with program management and execution.• Removed $1.5M in costs out of the operating model in year 1 without impacting productivity, employee engagement, or headcount• Consistently managed quarter-over-quarter flat-to-operating plan budget for four separate operating functions throughout tenure• Oversaw functional procurement management and rationalized vendor costs saving $1M in program spend• Drove employee engagement score increase improvement in year 1 of 7 points. In year 2 of role, drove learning and development satisfactions gains by 14 points• Created Strategy cross-functional learning and development in alignment with employee voice survey feedback• Executed the change management and culture strategy during two strategic reorgs including incorporating elements of organizational design, job leveling, and employee relations to ensure a smooth transition for employees• Monitored strategic projects against project deliverables; communicated project status, including roadblocks, milestones with all project stakeholders• Partnered closely with HR teams and key leadership stakeholders to manage the organization’s headcount planning incorporating strategic workforce planning, and succession planning. Identified key talent in the organization, identified and tracked attrition risk, and developed integrated talent management strategies to retain talent• Implemented spot bonus recognition program that recognized employees who exemplified core values• Supported Board of Directors strategic programs • Ran end-to-end engagement strategy of 224 unique global customer engagements • Co-sponsored ServiceNow’s first organizational network analysis (ONA)

This role was a chance to step into a position as Chief of Staff and advisor to a C-Suite level officer and taught me the importance of developing pattern recognition to discern what was important versus urgent for the running of the Strategy function. It provided important opportunities to manage upward and learn to give critical feedback. I maintained this position in addition to my operations responsibilities.• Chief of Staff to the Chief Strategy & Corporate Affairs influencing a global organization of 1,000+ people• Oversaw strategic business initiatives, from development through execution, under the guidance of senior leadership• Served as liaison with staff, executives, and senior leaders regarding company climate, employee well-being, project updates, proposals, and planning• Developed and built relationships with Strategy employees for increased efficiency and responsiveness of existing operations, and helped define new operational strategies by working with Chief Strategy Officer and other executives on special projects• Assisted and communicated with executives in decision-making, program management, and initiative implementation• Organized and created leadership team meeting agendas and action items

This position offered the chance to be named as one of the first members of the Office of the Chief Executive Officer at the fastest-ever growing enterprise-grade software firm. As the second Executive Assistant to the CEO and the team’s project manager, my job was to find ways to streamline and accelerate the operations to support our CEO. • Designed and product-managed an Executive Relationship Management (ERM) database to track, manage, and streamline all Office Operations. This database has been deployed across all members of ServiceNow's C-Suite and made into a product available to our customers as part of our Innovation Lab on ServiceNow Store• ERM created 83% in efficiency gains and saved $300k+ due to automation in the first year• Streamlined office rhythms and operations using ServiceNow internal project management solutions and visual task boards• Supported calendar coordination and management for the CEO and Head of OCEO and later the Chief Strategy Officer• Reconciled expense reports• Assisted principal Executive Assistant to the CEO in execution of events

Streeterville Parents is a volunteer and community development organization based in the Streeterville neighborhood of Chicago. This was my passion project, a love letter to the new city we called home. Moving to Chicago with no friends, family, or professional network was a daunting task. Couple that with my husband and I being new parents with no clue how to access resources in our new city, an idea sparked to create an online forum for parents to network, share information and resources, and volunteer to give back to our new community. Streeterville Parents utilized all of my experiences gained in the corporate world and translated that into action for my community. • Grew neighborhood parents organization from 6 members to over 200 within one calendar year. At the end of administrative tenure, membership numbered 597 unique individuals• Established a social media strategy for the Streeterville Parents community organization• Managed social media engagement metrics defining group KPIs, and content strategy, developed an optimal posting schedule, and created all platform content• Utilized Google Applications (Sheets, Docs, Drive) to create and manage an information repository for the organization• Recruited parents through social channels, word of mouth, and formal advertising.• Created a structured network for new parents to find meetups, meet other parents, attend local events, and access resources within the city of Chicago• Partnered with local nonprofits, schools, and community-based organizations to initiate food drives, clothing donations, local park cleanups, and other community outreach initiatives• Organized and managed large-scale events including vendor management, event logistics, scouting and inspecting event venues, vendor payment and contracts, and catering

Findly operated as a global brand under the portfolio of Symphony Talent’s integrated talent acquisition solutions with offices in San Francisco, California, Auckland, New Zealand, and New York. This role served as the first appointed office manager in the company’s San Francisco headquarters and was exciting because it grew into an opportunity to build upon my love for people operations and building company culture. I gained valuable experience as an HR generalist and company culture champion.• Audited and overhauled the organization’s intranet to streamline and establish one centralized hub for employees. This enhanced employee experience portal included areas to find information related to the onboarding of new employees, provide compensation and benefits information, establish an area to access HR policies and HR forms, create an employee communications field to post the latest company news and internal announcements, and created learning and development tracks• Supported Human Resources with employee on- and off-boarding and HR generalist responsibilities• Implemented a social recognition and reward program to acknowledge employee contributions and promote the company’s core values to boost morale and employee engagement• Partnered with the IT team and HR Business Partners to establish a company-wide onboarding and hiring process. Responsibilities included coordinating and setting up IT equipment and workstations, creating security badges, establishing online credentials, setting up employee emails, ordering requested computers, and familiarizing new hires with established platforms (ADP, Zoom, office intranet, etc.)• Ran day-to-day operations including maintaining facilities and coordinating with subleased tenants• Supported the Chief Marketing Officer and the Vice President of People as an Executive Assistant• Maintained the organization's social channels (e.g. LinkedIn, Facebook) via Hootsuite

ClearStory Data provides a cloud-based enterprise software solutions platform for business users to discover, analyze, and consume data at scale from disparate data sources. This role established the first office manager position for the start-up. What I relished most about working in a fast-paced start-up environment is the ability to strategically problem-solve and adapt my role to the scaling needs of the business. Moving from office management responsibilities, I project managed and implemented the organization’s first applicant tracking system, became the company’s first in-house recruiting coordinator and technical recruiter, established the new hire onboarding process, and helped to create the company’s first core values thereby establishing and championing the organization’s culture. In addition to these talent responsibilities, I served as the Executive Assistant for VP of Engineering, VP of Sales, Chief Product Officer, and company cofounder.• Functioned as the organization’s first recruiting coordinator and in-house technical recruiter managing the talent acquisition process for Engineering and Sales functions• Project managed the implementation of the organization’s applicant tracking system Greenhouse• Created and maintained job descriptions and postings via LinkedIn, Indeed, and the company career page• Screened passive and applicant resumes for technical and cultural fit• Served as the key point of contact for candidates throughout the hiring process • Created and distributed interview kits and necessary documents to interviewers• Established company onboarding process• Ran day-to-day operations including facilities management, and organized events such as off-sites, holiday parties, happy hours, company open houses, and hackathons• Executive Assistant responsibilities including calendar management, travel arrangement, and expense reporting

The Law Office of Brian P. Berson is the private legal practice of a top-rated Criminal Defense Attorney in San Francisco, CA. This multi-faceted position ranged from administrative responsibilities, including executive support, office management, and budget management to legal expertise in the areas of legal research and the drafting and filing of pleadings. This position required keen attention to detail and challenged me to become a strategic problem solver to perform bookkeeping and forensic accounting to reconcile the firm’s trust accounts with client billing. Responsibilities included: • General accounting including managing accounts payable and ensuring the accuracy of client invoice posting• Prepared travel vouchers and expense reports• Drafting legal pleadings and filings • Executive Assistant responsibilities including calendar management and the arrangement of both domestic and international

Walkup, Melodia, Kelly & Schoenberger is the most awarded personal injury firm in Northern California. Since the firm’s establishment in 1959, the legal practitioners of Walkup, Melodia, Kelly & Schoenberger have successfully litigated and settled more million-dollar verdicts than any firm in the Bay Area. This dynamic position as a File Clerk and Administrative Assistant taught me the attention to detail that has served me well throughout my career. Mistakes, no matter how small, could have a major impact on the case of someone that has already experienced an unexpected accident and often life-altering event. There were several aspects I loved about this position but looking back I reflect most on my love for writing for the firm’s web page and project managing the 2011 Northern California Judicial Conference in Monterey, California. • Maintained and oversaw the data cleansing of the firm’s case management database• Modified, improved, and implemented new firm filing systems• Front office responsibilities including reception and conference room scheduling management

This internship is credited with sparking my passion for working with people and cementing my love of fostering community. Focused on community engagement and support, this role was principally responsible for liaising between the constituents of the 18th Congressional District and their elected representative. The most rewarding aspect of this position was partnering with the Community Development liaison in the project management and execution of community outreach projects.• Oversaw the management and data cleansing of the constituent relationship management database (CRM)• Triaged constituent needs in order of urgency and importance• Planned and executed community and Congressional fundraising events• Project managed the Weed and Seed program which focused on environmental sustainability, district beautification, and waste clean-up efforts• Prepared meeting agendas, recorded and transcribed minutes for Community Development meetings