Andrew Lichey Email & Phone Number

Santa Clara, Ca, Us

Leading outbound product management of ServiceNow's Field Service Management solution.

Linköping, Se

Lead the platform product management organization. Work to identify opportunities, develop strategy, and drive platform and technology investments across IFS product lines. Key achievements include:► Established the platform product management organization and built a high performing, global team. ► Drove the product roadmap including initiatives, investment candidates and investment proposals. ► Created best practices for product managers to follow when doing market research, competitive research, pricing, product naming, TAM/SAM/SOM calculations and value propositions. Supported these best practices by building new templates, BI, and analytics. ► Leading product management for emerging solutions including AI/ML, ESG, Data Management and Governance, BI and Analytics, and cloud-based -as-a-Service offerings.

Linköping, Se

Led product development for industry leading Field Service Management, Planning and Scheduling Optimization and Customer Engagement solutions.Led product development for emerging technology team focusing on the Industrial Internet of Things, Business Process Automation, Business Process Management, Data Management and Governance with an emphasis on Artificial Intelligence.Key achievements include:► Transitioned on-premises product to the Azure Cloud, SaaS platform, increasing revenue and growth. ► Built next-generation versions of web, portal, and mobile clients to increase competitiveness and development efficiency while reducing costs. ► Successfully launched numerous new products including portal and mobile solutions and an Industrial IoT offering ► Significantly grew a diverse global organization at every level across the United States, United Kingdom, Sweden, and Sri Lanka. ► Dramatically improved product positioning in Gartner, achieving a Leader position in Field Service Management ► Drove several successful acquisitions, working in all stages from strategy development, target identification, due diligence, and integration. ► Helped develop a strong partner network including Tier 1 SIs (Accenture, etc.) and Technology Alliance Partners (Boomi, etc.). ► Consistently delivered on time and under budget.

Linköping, Se

Led the product development for IFS Field Service Management Key achievements include: ► Technology lead on the acquisition team that led to IFS acquiring Metrix LLC. ► Introduced agile software development and several programming paradigms and pioneered them within my team to validate and encourage their adoption. ► Established and led a cross-functional mobile development organization that built next-generation mobile solutions for field service engineers on the Android and iOS platforms. ► Led the software development team along with the product support (tier 1 – 3) and consulting teams. Established and led several other teams including Framework and Architecture, Integrations and Data Synchronization, Data Management, Governance and APIs, and different product areas. ► Supported numerous partnerships. ► Worked with Pre-Sales to define Value Propositions to be used in the sales process. ► Often temporarily allocated to Consulting to turn around failing customer projects. ► Previously worked as a Software Engineer and Software Architect. Also worked as Pre-Sales Engineer.

Arlington, Virginia, Us

► Had Top Secret, Sensitive Compartmented Information (TS/SCI) clearance.► Honorably discharged.► 96 Delta (Imagery Analyst) - Responsible for supervising and analyzing overhead and aerial imagery developed by photographic and electronic means. ► 96 Bravo (Intelligence Analyst) - Responsible for the analysis, processing and distribution of strategic and tactical intelligence.