Amber Martinez Email & Phone Number

San Antonio, Texas Metropolitan Area

• Content Moderator for political and sensitive topics, utilizing company and client policy while under a signed Non-Disclosure Agreement.
• Cross trained between co-workers and policies for international content, including but not limited to United States and United Kingdom companies.

San Antonio, Texas Metropolitan Area

• Providing call based technical support for multiple clients and consumers for phone, internet, and cable services.
• Dedicated to a goal and commitment to provide average call-time, ensuring customer satisfaction, and creating revenue.

San Antonio, Texas Metropolitan Area

• Provided customer service and assisted in billing information and payment arrangement for multiple consumers and consumers-based products.
• Provided in supporting customer acquisition while focusing on customer care and retention for back-office processes.
• Provided team-based leadership and skills, to allow and assist co-worker and upper-level management to compete tasks in a quick and accurate success rate before deadline.