Amber Phillips Email & Phone Number

Colorado Springs, Co, Us

• Onboard new accounts using customer service acumen and a personable demeanor, fostering and sustaining strong professional relationships and long-term success within enterprise customers. • Respond readily to long-term support requests including those for training and coaching•Convey important feedback and trends in a cross-functional manner to those working in sales, marketing ,product and technical support• Take on complex projects with stakeholders, using a analytical mindset to refine processes and ensure efficiency as a consultant for small businesses pertinent to home services such as Roofing companies , HVAC, Plumbers, Electricians, Garage Door Owners etc. • Lead account activation and transition, forging trusted relationships and fueling continued value for products and services• Respond to long-term support requests for training and coaching across key accounts • Act as a trusted customer advocate and develop ways to improve their experiences; use both qualitative and quantitative analysis to achieve this• Balance on average 30 account at a time. Being the business owners personal advocate and advisor. • Meet with the product team to test upcoming Product releases.• Coach, Mentor and train new employees.•Cross team alignment and feedback • Provide a in-depth business analysis, data integration, goal setting and acknowledgement areas of growth for new business owners.Skills: Customer Success · Onboarding · Training & Development · Salesforce.com • Intercom• VOIP• New hire training • Project Development• JIRA• Slack•

Remote

• Offer full-scale IT guidance including mobile app support and advice regarding SaaS• In addition to facilitating day-to-day processes, also prove vital during the completion of important projects• Guide and support vendors, developing and maintaining positive working relationships with each• Perform insurance auditing processes, along with bank reconciliations, accounts payable and accounts receivable• Tackle continuous project work, leading projects and often handling multiple tasks at once• Oversee processes such as inventory tracking, coding and vendor invoicing

• Founded and oversaw operations for this company that offered cleaning services for residential and commercial clients • Effectively attracted and retained new business, working with clients to provide quotes and to market the company’s service offerings• Crucial to hiring and staff supervision processes, always leading others by example• Took on important daily and big-picture responsibilities including payroll•. Dealt with alot of Airbnb properties

• Photographed, advertised and showed properties to client prospects, offering guidance to both buyers and sellers • Networked effectively with stakeholders at all levels, hosting open houses to increase business• Examined properties closely to ascertain their condition• Carefully prepared and assessed legal documents using strong attention to detail

• Spearheaded administrative operations including payroll, invoicing, contract management, accounts receivable, accounts payable and fielding all inbound calls in a professional manner• Served as an Opening and Closing Manager• Effectively marketed and promoted properties, screening all applications for units in the process• Ensured compliance with Fair Housing Laws• Mastered the use of technology including SaaS, Yardi and AppFolio; also led software design and training processes• Completed scheduling efforts including maintenance, make-ready and vendor engagements• Accurately entered checks and completed bank deposits• Spearheaded software training efforts• Entered Invoices• Organized and Dispatched Maintenance Technician’s schedule • Communicated with tenants related to work on the property.• Parking Lot Management and Enforcement

• Handled new hire recruitment and the management of new business accounts• Managed payroll for over 300 staff members using ADP; delivered their paychecks as well• Led invoicing, staff drug screening, background check and client follow-up processes

• Coordinated operations for leasing units across 17 loft budlings, totaling 320 units• Supervised and motivated a dynamic staff team• Managed accounts receivable for over 300 accounts, along with accounts payable and marketing duties• Completed payroll processes accurately using ADP• Authored budget comparison reports and handled deposit accounting