Followed all company policies and procedures to deliver quality work.Listened and responded to customer requests and forwarded necessary information to superiors.Interpreted clients' needs and introduced services to fit specific requirements if program ineligible.Attended training programs to deepen professional skillset.Utilized skills of Case Managementby contacting applicants and providing status updates, requesting needed documentation, and perform general case management tasks.Displayed knowledge of computer literacy skills by using NCORR's System of Record, Salesforce, to advance files, record information, and record call logs.Responsible for Verifying household income, application content for eligibility, calculating award values, creation of award records, and use Nintex/DocuSign to execute program agreements with landlords and tenants.Displayed the ability to apply and interpret established policies and processes in a customer service setting while working in a fast-paced environment with various deadlines.Demonstrated professional written and verbal communication skillsProficiency using computer programs and applications such as MS Word, Excel and OutlookShowcased knowledge of the principles and practices of public and business administration guidelines.

Provided Case management skills to determine eligibility for government assistance.Responsible for Verifying household income, application content for eligibility, calculating award values, creation of communication memos.Demonstrated professional written and verbal communication skillsProficiency using computer programs and applications such as MS Word, Excel and OutlookShowcased knowledge of the principles and practices of public and business administration guidelines.Operated computer and imaging equipment to retrieve and enter data into electronic case records.Gathered information via telephone, mail or in person from clients applying for assistance.Determined if applicants met eligibility for public assistance programs.Made referrals to appropriate services.Communicated with people from various cultures and backgrounds on application process.Documented all communication with applicants and inputted information into system using NCFAST.Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Responsible for Intake assessment of incoming customers to NC works Career Center. Maintained front reception areas, and all incoming communication. Provided proficient customer service skills when interacting with the public. Delivery of community partner information to clients, seeing services beyond agency's services provided. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Executed record filing system to improve document organization and management.Scheduled office meetings and client appointments for staff teams using electronic appointment software.Sorted and distributed office mail and recorded incoming shipments for corporate records.Monitored all staff employee's work calendar and scheduled appointments, meetings and travel.Assisted all center staff with task and logged minutes for state recordkeeping.

Frequently inspected production area to verify proper equipment operation.Maintained overall safe work environment through inspections and safety procedures to reduce safety risks.Verified documentation and condition of freight to assure quality standards were achieved.Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.Produced parts and assemblies quickly and efficiently within tolerances.Restocked items on shelves and bins to keep inventory available.Adhered to company policies, safety procedures and performance standards.