Amber Lambert Email & Phone Number

Dallas, Texas, United States

Plano

Global Compliancy Infrastructure & Security Operations Center Tech - June 2015NOC/GNOC NETWORK ANALYST - Network Operations Organization - Aug 2011 - June 2015Perform Tier 1 and Tier 2 support - Perform Technical Outage Manager role, when critical incidents occur on Customer Network to ensure effective coordination of resources involved in trouble.

• Client – AT&T Services, Inc. Project/Program Management- EcommerceConsultant to the Content eXperience Team (CXT) for the Micro-Process Standardization Project.
• Conducted interviews with over a 120 individuals on location and via teleconference in multiple locations across the country. The Discover phase of this project recorded over 900 statements concerning various.
• Analyzed top areas of… Show more Client – AT&T Services, Inc. Project/Program Management- EcommerceConsultant to the Content eXperience Team (CXT) for the Micro-Process Standardization Project.
• Analyzed top areas of concern for client then developed and implemented multiple tactical and strategic plans and deliverables to mitigate the identified and selected improvement areas.
• Successfully performed as liaison for activities between the business and delivery teams as they defined and validated the requirements to implement changes into the business processes. Show less

Tulsa, Oklahoma Area

Development and Administration of BSA Group and associated workload.+ Managing BSA workload, resolving or escalating issues and developing performance metrics+ Functioning as the liaison between the Stakeholders and Business Analyst as they elicit, verify and validate requirements and implement changes to business processes+ Worked with Project Portfolio.

Plano, Texas

• Advanced Business Services Analyst – Communication/Media Entertainment Industry Unit Served as the Subject Matter Expert (SME) for the Chargeback and Invoicing Technology (CiT) group of corporate systems, supporting.
• Impacted the strategic and tactical business planning direction of the organization by developing and implementing internal and client billing technology solutions that drove business process… Show more Advanced.
• Impacted the strategic and tactical business planning direction of the organization by developing and implementing internal and client billing technology solutions that drove business process improvement for the CiT.
• Long Term Billing Configuration Management SME (2008):
• Corporate Billing SME (2002 – 2008):
• Requirements Business Analysis Team Supervisor (2006 – 2007)

Plano, Texas

Oversaw employee compensation, development, and execution of both departments' day-to-day operations. Developed and implemented strategic plans to enhance the effective delivery of services in a more cost effective manner. Developed and implemented ISO 9001 quality management system for Corporate Hardware Planning and Support (HPS) organization.o.

Operations Technical Analyst (1991 - 1993)o Provided technical leadership, support, and management backup for Plano tape operations serviceso Recognized for Enhancing client retention efforts with superior delivery of services.o Successfully migrated multiple (GM, Tele-visa, Etc.) customer workloads into production environment. o Initiated single image ID.

Bachelor’S Degree, General Studies

Activities and Societies: National Society of Collegiate Scholars

Associate’S Degree, - Degrees In Cyber Security, Computer Networking, Liberal Arts, 3.86

Activities and Societies: PRESIDENT, NATIONAL TECHNICAL HONOR SOCIETY (2012-2013) MEMBER OF PHI THETA KAPPA SINCE SPRING 2012 National.

Certificates, Comptia A+, Network+, Security+, A

CompTia A+, Certified CompTia Network+, Certified CompTia Security+ Certified

Education record

Master'S Degree, Informatics

Activities and Societies: Member of Phi Kappa Phi Started Graduate Program in Community Informatics at Texas Woman's University