Amber Lambert Email & Phone Number

Dallas, Texas, United States

Plano

Global Compliancy Infrastructure & Security Operations Center Tech - June 2015NOC/GNOC NETWORK ANALYST - Network Operations Organization - Aug 2011 - June 2015Perform Tier 1 and Tier 2 support - Perform Technical Outage Manager role, when critical incidents occur on Customer Network to ensure effective coordination of resources involved in trouble resolution.- Provide feedback and recommendation for Operations Support Systems (OSS) Tools improvements, regarding process… Show more Global Compliancy Infrastructure & Security Operations Center Tech - June 2015NOC/GNOC NETWORK ANALYST - Network Operations Organization - Aug 2011 - June 2015Perform Tier 1 and Tier 2 support - Perform Technical Outage Manager role, when critical incidents occur on Customer Network to ensure effective coordination of resources involved in trouble resolution.- Provide feedback and recommendation for Operations Support Systems (OSS) Tools improvements, regarding process flow, event management and correlation.- Identify service degradations associated with network events and incidents; assess business impact, isolate root causes, and initiate corrective actions. Coordinate Services activities to deliver corrective equipment and site maintenance based on the severity or type of event.- Generate reports on network performance, troubleshooting results and routine maintenance of network elements for tracking purposes and learning opportunities. Show less

Client – AT&T Services, Inc. Project/Program Management- EcommerceConsultant to the Content eXperience Team (CXT) for the Micro-Process Standardization Project. • Conducted interviews with over a 120 individuals on location and via teleconference in multiple locations across the country. The Discover phase of this project recorded over 900 statements concerning various roadblocks and issues impacting multiple teams ability to deliver service effectively.• Analyzed top areas of… Show more Client – AT&T Services, Inc. Project/Program Management- EcommerceConsultant to the Content eXperience Team (CXT) for the Micro-Process Standardization Project. • Conducted interviews with over a 120 individuals on location and via teleconference in multiple locations across the country. The Discover phase of this project recorded over 900 statements concerning various roadblocks and issues impacting multiple teams ability to deliver service effectively.• Analyzed top areas of concern for client then developed and implemented multiple tactical and strategic plans and deliverables to mitigate the identified and selected improvement areas. • Successfully performed as liaison for activities between the business and delivery teams as they defined and validated the requirements to implement changes into the business processes. Show less

Tulsa, Oklahoma Area

Development and Administration of BSA Group and associated workload.+ Managing BSA workload, resolving or escalating issues and developing performance metrics+ Functioning as the liaison between the Stakeholders and Business Analyst as they elicit, verify and validate requirements and implement changes to business processes+ Worked with Project Portfolio team on implementing and modifying HP\Project and Portfolio Management center to accommodate BSA workflow. Performed functional… Show more Development and Administration of BSA Group and associated workload.+ Managing BSA workload, resolving or escalating issues and developing performance metrics+ Functioning as the liaison between the Stakeholders and Business Analyst as they elicit, verify and validate requirements and implement changes to business processes+ Worked with Project Portfolio team on implementing and modifying HP\Project and Portfolio Management center to accommodate BSA workflow. Performed functional roles of Resource manager, Program manager and Project manager for the BSA organization.+ Budget oversight and approval of expenditures against the BSA Discover ($275k) and SME investment ($250k) budgets. + Worked with Center of Excellence Manager with developing Business Analysis Standards and best practices that included: modifying existing business analysis processes, developing templates and boiler plates and evaluating existing SDLC within the organization Show less

Plano, Texas

Advanced Business Services Analyst – Communication/Media Entertainment Industry Unit Served as the Subject Matter Expert (SME) for the Chargeback and Invoicing Technology (CiT) group of corporate systems, supporting long term billing configuration management and corporate billing.• Impacted the strategic and tactical business planning direction of the organization by developing and implementing internal and client billing technology solutions that drove business process… Show more Advanced Business Services Analyst – Communication/Media Entertainment Industry Unit Served as the Subject Matter Expert (SME) for the Chargeback and Invoicing Technology (CiT) group of corporate systems, supporting long term billing configuration management and corporate billing.• Impacted the strategic and tactical business planning direction of the organization by developing and implementing internal and client billing technology solutions that drove business process improvement for the CiT group.• Long Term Billing Configuration Management SME (2008): • Corporate Billing SME (2002 – 2008):• Requirements Business Analysis Team Supervisor (2006 – 2007)• Configuration management - Subject Matter Expert for the Corporate financial systems.• Successful passed SOXA, and internal quality audits.• Architected process enhancements to the configuration management, release management, change control and audit processes.• Lead team of Business Services Analysts to develop standards and processes for configuration and deployment CaliberRM.Advanced Business Services Analyst – Protfolio Finance Global Billing Archatechture Design.• Consulting support to Portfolio Finance and global billing teams.• Support of strategic and tactical business planning for portfolio finance architecture design team.• Project manager / SME for Volume and Rating Solution (VRS) implementation.• Implemented new micro-graphics billing process to stop a 10% revenue loss, annual savings $120,000• Implemented web based reporting for global billing management reports distribution, annual savings $180,000• Implemented process to standardize migration of workloads between print centers.• Enhanced billing methodologies for Lan to Host and Md-range Systems to resolve revenue stream issues. Show less

Plano, Texas

Oversaw employee compensation, development, and execution of both departments' day-to-day operations. Developed and implemented strategic plans to enhance the effective delivery of services in a more cost effective manner. Developed and implemented ISO 9001 quality management system for Corporate Hardware Planning and Support (HPS) organization.o Successful ISO 9001 certification of the Hardware Planning & Support, Plano tape library and Business Continuity Unit.o Developed and… Show more Oversaw employee compensation, development, and execution of both departments' day-to-day operations. Developed and implemented strategic plans to enhance the effective delivery of services in a more cost effective manner. Developed and implemented ISO 9001 quality management system for Corporate Hardware Planning and Support (HPS) organization.o Successful ISO 9001 certification of the Hardware Planning & Support, Plano tape library and Business Continuity Unit.o Developed and implemented web based document and data control application for HPS organization.o Multiple cost recovery projects, realized savings of over $450,000 o Executive level EDS ambassador for the Information Processing Center / Information Management Center (IPC /IMC) tours supporting new and existing business. o 100% audit compliance record with internal and external audits. Show less

Operations Technical Analyst (1991 - 1993)o Provided technical leadership, support, and management backup for Plano tape operations serviceso Recognized for Enhancing client retention efforts with superior delivery of services.o Successfully migrated multiple (GM, Tele-visa, Etc.) customer workloads into production environment. o Initiated single image ID conversion for tape operations - annual savings of $96,000.o Plano operations services Quality Management core… Show more Operations Technical Analyst (1991 - 1993)o Provided technical leadership, support, and management backup for Plano tape operations serviceso Recognized for Enhancing client retention efforts with superior delivery of services.o Successfully migrated multiple (GM, Tele-visa, Etc.) customer workloads into production environment. o Initiated single image ID conversion for tape operations - annual savings of $96,000.o Plano operations services Quality Management core team.Senior operator, Network operator & Account Support team o RACF & ACF2 scope leader for strategic business unit's and customer accounts. Show less

Bachelor’S Degree, General Studies

Activities and Societies: National Society of Collegiate Scholars

Associate’S Degree, - Degrees In Cyber Security, Computer Networking, Liberal Arts, 3.86

Activities and Societies: PRESIDENT, NATIONAL TECHNICAL HONOR SOCIETY (2012-2013) MEMBER OF PHI THETA KAPPA SINCE SPRING 2012 National.

Certificates, Comptia A+, Network+, Security+, A

CompTia A+, Certified CompTia Network+, Certified CompTia Security+ Certified

Education record

Master'S Degree, Informatics

Activities and Societies: Member of Phi Kappa Phi Started Graduate Program in Community Informatics at Texas Woman's University