Amber Bell Email & Phone Number

Oversee Hotel Sales groups and meeting space at Fairfield by Marriott Fresno Yosemite Airport, Best Western Plus Fresno Yosemite Airport, and Best Western Plus Fresno Inn.

Fresno, California, United States

GM Certification through WyndhamOversee daily operations with 26-30 employeesEnsure Customer satisfaction and addressing customer needsCollaborating with external parties, and implementing strategic goals withinEnforcing health and safety standards.Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.Developed strategies to maximize profits through cost control and revenue generation initiatives.Conducted regular inspections of rooms, common areas, facilities and safety equipment.Analyzed market data to identify trends in occupancy rates, pricing strategies.Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availabilityNegotiated rates with corporate entities related to extended stay contracts.Managed labor and property expenses to achieve maximum flow-thru to bottom line.

Fresno, California Area

Promoted to sales manager May 2019 and then to Director of Sales in June of 2021Analyze current and recurring client base, prospect potential targets, expand the client baseReceive and respond to all incoming leadsSet up contracts, manage group requests, rooming list and correspondenceHandle all banquet inquiries, leads of 9,000 sq ft of venue spaceHandle all BEOs and correspondence from start to finishDevelop promotional and advertising materialsHandle RFP season and business casesSales coordinator duties as well, start to finish each group/clientDue to Covid, I worked in the sales office, handled sales and events, set up any small company meetings, worked at the front desk, helped in housekeeping and wherever needed during these timesIn the middle of 2021, sales picked back up and beat pre covid group sales in 2022 as the only person in the sales office, when there used to he 4 of us.Identified, developed and maintained relationships with key customers and partners.Developed and implemented sales strategies to maximize revenue growth.Created detailed reports on sales performance metrics and trends.Conducted market research to identify new business opportunities.Implemented effective pricing strategies that increased profits while maintaining customer loyalty.Resolved customer complaints regarding sales and service.

Selma, California

Duties, Accomplishments and Related Skills:During my time at Swan Court Conference Center, a venue within Spike N Rail Steakhouse and Holiday Inn Selma, I was the Sales and Catering Coordinator. Managerial position to the banquet staff, and was in charge of the banquet weekly meetings held with the restaurant manager and kitchen manager. Set up contracts, Banquet Event Order, with the client to ensure that it has all the information for the banquet and restaurant staff to execute a memorable event or meeting so that we get repeat clients or spread word of mouth. Telemarket and cold calls, as well as answer RFP's (bids) online through various websites. The Administrative Assistant was on maternity leave for 6 months, during that time I took on more of my job description to help where needed as a fill in for her position. This position consisted a lot of using computer programs, Word, Excel and PowerPoint. Clerical work and filing paperwork. Handled payments, and excelled at sales. By September 2017, I was up 80 grand over the revenue from the prior year at the same point in the year.

Fresno, California

Started out as a Front Desk Agent and during my short time at Country Inn, I moved to Front Desk Manager Monday through Friday from 7am-3pm and Sales Manager, doing both positions simultaneously. As the Front Desk Manager, there was the responsibility as being the middle man between front desk agents and the general manager. Taking initiative to solve issues, questions or concerns. Scheduled the front desk, handled the mail coming into the property, and the invoices. Inserted the numbers from invoices into a data entry excel worksheet for end of the month finances. In charge of merchant services, which is disputed transactions, and in charge of reimbursable rate invoices, which is the "free night stays". Made sales calls, and requests, RFPS, that would come into the property. Blocked out rooms for groups, made and handled contracts. Updated rates in the system, and helped with LNR's (Local Negotiated Rates). Accommodate guests, and ensure they are enjoying their stay. Cleaned and tidied front desk, break room and lobby in the hotel standards and federal regulated cleaners.

Fresno, California

During my time at Lifetouch, I had received 7 photographic awards. 2 Grand Champions and 5 Judges Award of Merit (placed 4th through 10th). That would be out of the thousands of employees throughout the US and Canada. While working at Lifetouch, I had the title of photographer. I was responsible for the equipment I had on hand, and worked under little to no supervision at the schools. We would arrive to the school early before school started, converse with the school in where to set up, schedule of the day and set a leader for the day. Set up our equipment, which consisted of 10 cases (up to 50 lbs per case), in the designated area on campus. Our schedule was at a very quick pace, 1 minute per kid was ideal, but also paying attention to detail. The awards that I had achieved during my time showed how well I pay attention to the small details, and I was able to be one of the faster photographers in our territory. Since we were at a different school every day, you had to be prepared because some days you could be over an hour away from the home office. We handled money and deposited it at the office, filled out paperwork and made sure to have the paperwork and supplies for the following day.

Fresno, California

While employed at Ramada Inn I perform general maintenance and cleaning of the property. Duties included room sanitation, safety inspection, utility testing and security system inspection. Responsible for supplies and storeroom inventory for daily issuance. Regularly reviewed Material Safety Data Sheets for all chemicals. Ensured customer relations were apprised of any conflicts or unusual circumstances requiring immediate attention. Ensure universal precautions were utilized pertaining to blood borne pathogens, bacteria’s and viruses. Ensured laundry and linen were cleaned according to latest sanitation standards and stored appropriately. Informed management of unsecured property and or valuables needing to be secured for safe keeping.During my time at Ramada, I was promoted the the front desk. Regular schedule consisted of working evenings during check ins from 3pm to 11pm, as I was the only employee on site during these hours as well. Mid-day shift did consist of ensuring the safety of guests, watching cameras and having to call authorities if there was something threatening. Being the first person that people would encounter when coming into the hotel, I was hospitable. Multi-tasking being a huge part of this position. Answering phone calls, guest requests, checking in guests and working on the computer with the software. Handled cash, credit cards and identification cards.

Pismo Beach, Ca

- Handled the breakfast from 7am-10am. Would arrive an hour to an hour and a half earlier than it started. - Worked in the restaurant next door to the hotel that I worked for, with little to no supervision. - Worked and served food during construction when the restaurant went from Pelican Point to Ventana Grill. - Set up the breakfast, made sure guests were comfortable and answered any requests or questions. - Cleaned tables, kept breakfast stocked, shut down breakfast and cleaned up for the restaurant to begin lunch.

Photography

Hospitality And Business

Hospitality Management