Amber Dupuis Email & Phone Number

Vancouver, British Columbia, Canada

Acting in a key leadership role within the Revenue Maximization Product department, managing the implementation of Rocky Mountaineers' product pricing and promotional strategy and leading all package design and build and launch initiatives. Successfully leading all aspects of seasonal product launches including tracking of product performance to remain agile in our pricing strategies and offerings and continuously drive change and enhance efficiencies, working collaboratively across the organization. Oversee the development and management of Rocky Mountaineers' Product and Pricing catalogue; ensuring we always are in line with market demand and developing new opportunities to grow relationships with current and potential partners.

Vancouver, British Columbia, Canada

• Key contributor and member for all projects related to automation and optimization of product delivery throughout the company.• Manage multiple supplier relationships within Canada and the US markets, identifying opportunities for growth and future development.• Lead and implement new product offerings and tracks in-season performance to continuously drive positive change and enhance efficiency. • Lead new product implementation, service enhancements and tactical product testing.• Work collaboratively with the Product Inventory Team to anticipate opportunities, trends, objections, and potential of product elements• Ensure the continual accuracy and effectiveness of the operational content of guest itineraries and documents • Lead the annual Product Build process, working with cross-departmental teams to set and meet target release timelines • Ensure product pricing accurately supports RM’s pricing strategy and drives continuous profitabilityReporting • Oversee the development, maintenance, and analysis of reports for the Product Teams (Inventory and Implementation) to drive continuous improvement across the department• Manage Rocky Mountaineer’s Product Catalogue• Liaise with Sales, Destinations, Guest Services, Operations, Product Inventory and Procurement departments to understand the needs and concerns of clients, ensuring we are agile in implementing enhancements.People Management • Directly supervise, develop, and coach the department’s team of 10 employees to provide a challenging, productive, and rewarding work environment.• Manage staff performance and targets. Conducting twice yearly formal performance reviews and development plans.• Develop and implement service excellence, product knowledge and other training programs to continually improve the level of departmental performance

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Managed trip and product development projects from ideation to build to roll-out. • Successfully managed a large portfolio of hotel, tour, rail, cruise and car contracts and relationships with suppliers across Canada. Identified opportunities to grow partnerships, negotiated favourable contract rates and inventory to support business and customer needs.• Designed and developed multi-day luxury Canadian vacation packages for online sale.• Managed tour pricing, positioning, product distribution and set costs, and annual promotional offerings, by analyzing historic performance, competitors, market influences and budget requirements.• Analyzed feedback from customers, suppliers, and internal teams to support suggested improvements in training, information accuracy, accounting, customer experience, trip content and design.• Provided product and destination training to the product team and throughout the organization. • Increased the productivity of the team by creating SOPs, training materials, and guidelines for supplier correspondence, rate and content loading in the CRM, Itinerary and Product Management Systems.• Played a lead role in structuring the product content, performing software testing, creating SOPs and building business requirements for a new software environment during a major system implementation.

Vancouver, British Columbia, Canada

• Organized the logistics and booking of transportation, accommodation, tours and travel insurance including, processing payments, issuing refunds and travel insurance.• Created client travel documents, trip templates and supportive travel materials ensuring a high attention to detail and clarity for the client. • Resolved customer complaints and concerns tactfully and efficiently. • Assisted in the hiring and training of new employees. • Improved the client booking and travel experience by providing proactive customer service, resulting in reduced inquiries, faster issue resolution and improved customer transparency.

Vancouver, British Columbia, Canada

• Performed in the roles of Property Management Assistant and Administrative Assistant.- Prepared reports, presentations, agendas and marketing material.- Maintained contracts, budgets and financial reports.- Obtained bids from vendors, coordinated schedules and meetings.- Facilitated interdepartmental communications, managed schedules, and maintained filing systems.

Melbourne, Victoria, Australia

• Responsible for daily administration duties such as: online and phone reservations; billing and payments; ordering and receiving of business supplies; responding to customer complaints and requests; and managing the staff and schedule.• Organized tours and onward travel arrangements for guests, and entertainment nights for the hostel.

Vancouver, British Columbia, Canada

• Managed bar operations, scheduling, training, ordering, promotions and inventory management.• Recruited, hired, and supervised 20+ FOH staff including servers, hostesses and bartenders.• Consistently exceeded monthly sales goals by training FOH staff on upselling techniques, creating incentives and a featured food and beverage program.• Effectively lead, coached and motivated employees towards improved performance and growth.• Managed labour and supply costs to work within financial budgets • Conducted performance evaluations and made recommendations regarding employees • Implemented an inventory management system to better track bar inventory, visualize customer buying trends, set pricing and forecast growth. Achieved 100% result on an internal audit.

Penticton, British Columbia, Canada

• Increased customer satisfaction ratings by proactively determining clients’ needs, suggesting suitable options, and presenting best deals to generate client booking and retention.• Provided end-to-end service while organizing a trip using a GDS and various travel software. • Maintained up-to-date product knowledge on international destinations, visa and passport requirements. Sold appropriate travel insurance as required.

Penticton, British Columbia, Canada

• Assisted in overseeing the daily operations and staff of a 200 seat restaurant.• Assisted in scheduling, hiring, inventory management, ordering, and various administrative tasks. • Trained, and coached 20+ front-end staff members on customer service skills, food & beverage knowledge, and health and safety standards. • Organized and oversaw special events and tactfully resolved escalated customer concerns.

Penticton, British Columbia, Canada

• Assisted techs and vets with blood collection, x-rays, surgical-prep, urinalysis, tattooing and micro-chipping and collected ECG, temperature and weight data prior to the doctor's exam.• Performed nail trims, ear cleaning, bandage changes, and wound cleaning etc.• Performed reception duties such as answering phones, making appointments, dispensing prescriptions, and filing and maintaining client records.• Managed the clinic's boarding kennel by vetting animals for boarding, maintaining records and billing, and performing daily care and cleaning.• Supported veterinarians during surgical procedures by preparing the equipment and passing instruments and materials.