Amber West Email & Phone Number

Waterloo, On, Ca

Kitchener, Ontario, Canada

• Conduct needs assessments to identify instructional and educational objectives and then create design plans for courseware projects.• Apply agile project management methodologies to collaborate with subject experts to design online learning experiences that are creative, engaging, and impactful.• Design courseware that follows best practices for accessibility, inclusivity, and responsive design to deliver experiences that engage every learner.

Kitchener, Ontario, Canada

Teaching COMM1085-E, Fall 2023; COMM1085 Winter 2024

Kitchener, Ontario, Canada

• Deliver creative and innovative courseware solutions to clients and their learners in a variety of industries.• Provide thought leadership to the industry in areas of gamification, micro-credentialing, accessibility, instructional design, and more.• Support and provide mentorship to the Instructional Design team to transform the way the world learns!

Kitchener, Canada Area

• Conduct needs assessments to identify instructional and educational objectives.• Collaborate with subject matter experts to design online learning experiences that are are engaging and impactful.• Transform the way the world learns.

Kitchener, Canada Area

• Performed all stages of the instructional design process (needs assessment, design, development, implementation and evaluation) to create and update task-based video tutorials on Brightspace Tutorials YouTube channel• Acted as a Subject Matter Expert for the Client Enablement department's Style Guide Committee by consulting with the team and contributing to regular updates, including process • Documented and maintained processes for the Training Designer role• Participated in and facilitate Training and Accessibility Communities of Practice to share best practices internally• Researched accessibility in videos and course design to improve the catalog of video tutorials• Member of the LiveWell Committee, which organizes blood donor clinics, fitness challenges, mental health awareness events and more

Kitchener, Canada Area

• Organized the program while managing a team of 6 staff members • Educated attending parents and their children about the sport, including safety tips, and the program to ensure the enjoyment and safety of participants• Encouraged children to partake in the evening's activities while creating a safe and fun environment• Promoted after 2 months of employment

Waterloo, Ontario

• Provided excellent customer service by educating customers about the products and providing preparation advice, including recipe ideas and suggesting cooking methods• Assisted the butchers with preparing items for sale including creating attractive product displays and butchering small items

Kitchener, Canada Area

• Increased the company’s output of responses to Requests for Proposals by 80% to increase chances of taking on new work• Wrote, edited and updated content on company and client websites to ensure grammatical accuracy and create interest• Researched and collected data to assist the sales team with targeting potential new clients

Waterloo, On

• Provided one-on-one tutoring sessions focusing on high school level English studies• Prepared weekly lesson plans based on the clients’ goals and learning needs

Waterloo, Ontario

• Coordinated upcoming content and prepared it for posting on the company’s blog to establish the company as a credible educational support provider• Edited blog posts for language, content and style to ensure they were informative yet enjoyable to read• Collaborated with the social media team to create relevant and timely content for publication to the blog as well as the company’s Facebook page

Waterloo, Ontario

• Taught ENGL 119: Communications in Mathematics and Computer Science, to help ESL students achieve the required level of English language proficiency for admissions• Delivered a weekly lecture that reached learning objectives through a combination of research and personal examples• Created and implemented in-class activities to help students learn and retain course content

Waterloo, Ontario

• Participated in the research, storyboarding, and design of the first game design project under The Games Institute• Conducted literature reviews to ensure the project was grounded strongly in academic theory, in particular game, adaptation and semiotic theories• Presented regular research updates and findings to project stakeholders – including the director of The Games Institute, the CEO of Visdatec – to ensure the project was on track

Waterloo, Ontario

• Taught ENGL 210F: Genres of Business Communications, to help ESL students achieve the required level of English language proficiency to continue their studies• Graded assignments and provide students with constructive feedback to ensure they could improve their writing skills over the duration of the course• Managed discussion boards and grades via the Brightspace by D2L learning management system to ensure students had the information they needed to excel• Facilitated questions from students via email to help them understand the instructor’s expectations

Cambridge, Ontario

• Coordinated and organized the Tradeshow in a Trunk program to ensure that Sales Representatives had the necessary materials and displays delivered directly to their event• Wrote and edited internal and external communications – including stories reporting on the marketing team's events, corporate projects, and employee achievements – to increase visibility of the marketing team’s and the company’s achievements• Represented the company at marketing events to assist with the facilitation of the event and network with students interested in future careers within the industry• Decreased response time to messages in a high-traffic email inbox by developing templates that address common customer requests• Implemented new fundraising efforts that more than doubled the previous years’ donations for the annual United Way fundraising campaign

Kitchener, Ontario

• Assisted with teaching PHARM 127 and 128 (Professional Communication Skills in Pharmacy Practice), two mandatory communications classes for aspiring pharmacists• Assisted the professor with preparing and delivering the social media lecture to ensure students had a practical understanding of social media and understood the potential implications of over-sharing information• Graded assignments and provided students with constructive feedback to ensure they had the information necessary to learn and grow their communicative abilities• Provided one-on-one tutoring sessions for students seeking additional assistance with their professional communication skills

Waterloo, Ontario

• Managed a team of students to help design and populate the 50th Anniversary website to ensure staff, current students, and alumni were informed of the history of the department via personal stories as well as current and upcoming events• Planned, organized, and facilitated events including academic talks, social gatherings, and a conference to reunite professors, retirees, alumni and current students• Developed and employed social media strategies to promote events and reconnect with alumni• Formed relationships between the Department and its alumni by contacting and writing profiles that painted pictures of the lifetimes of English Department alumni

• Checked-in books returning from remote libraries to ensure an accurate inventory of the library collection• Searched for missing, misplaced and requested books to validate the inventory and deliver information to a requestor

Waterloo, Ontario

• Managed two high-traffic email inboxes by providing first-line customer support to clients requiring a manual change to their online learning account• Assisted with the management of training records by proactively seeking out, validating, and merging duplicated records and accounts in the database• Updated and maintained process documentation for the co-op position so future students can onboard more quickly

Waterloo, Ontario

• Worked in this position for three 4-month co-op terms and two 4-month part-time terms while studying• Edited technical documents for language, content and style to ensure the message was delivered accurately and succinctly to internal stakeholders• Updated and recreated the team’s orientation manual, transitioning from a stand-alone document to an interactive website that was then made available to the department• Contributed to the development, advertisement, and presentation of ISO training program that prepared employees for the ISO audit

Waterloo, Ontario

• Checked-in books returning from remote libraries to ensure an accurate inventory of the library collection• Searched for missing, misplaced and requested books to validate the inventory and deliver information to a requestor

Waterloo, Ontario

• Restocked bookshelves according to a subject-based organization system to help students and staff quickly and easily find the books they need • Searched for missing, misplaced and requested books to validate the inventory and deliver information to a requestor

Kitchener, Canada Area

• Supervised and motivated staff by creating a system to fairly divide duties for the shift and working alongside staff to set an strong example• Provided excellent customer service both in the storefront and drive-thru with speed and accuracy to meet and exceed target service goals• Handle on-shift customer care issues by making a judgement call of how to deal with the situation immediately at hand or deferring to upper management• Ensured the company's quality standards were consistently achieved in cleanliness, friendliness and speed of service • Promoted after one year of employment for my hard work ethic and ability to inspire my peers

Doctor Of Philosophy (Phd), English

Activities and Societies: Student Association for Graduates in English (SAGE Executive positions: Treasurer (2013), Social Coordinator.

Ma, English, Experimental Digital Media, Co-Operative Program

Activities and Societies: Student Association for Graduates in English (SAGE, Executive position: MA Representative)

Ba, Honours English Rhetoric And Professional Writing, Co-Operative Program

Activities and Societies: Campus Crusade for Cheese (Former executive positions: Old Amsterdam, Commander in Cheese, VP Cheddar.

Ontario Secondary School Diploma, International Studies Program, Earned International Baccalaureate Certificates In English And Music

Activities and Societies: Radio club, DECA, Cross-country running team, Swim team, Track and Field team, Junior band, Senior band

Innovation Essentials

ESS 797: The Art Of Active Listening ESS 813: Personal Leadership: Building from Our Strength ESS 862: Creative & Critical Thinking ESS.