Amber Moon Email & Phone Number

Lincolnton, Nc, Us

Charlotte, North Carolina, United States

As the Employee Relations Business Manager, I am responsible for ensuring the ER team has the proper tools and processes in place to efficiently and accurately investigate Open Door policy violations in an effort to mitigate risk for the company. While continuing to oversee the administrative aspects of investigations, I strategically work with ER leadership, HR Business Partners, Legal and Corporate Compliance to ensure proper documentation, communication and tracking of highly sensitive and confidential case information that aids the business in resolving employee issues and ensuring a more respectful workplace. A primary function of my role is to execute our team’s transition to HR Acuity, a new case management system designed to more effectively meet the needs of investigators in handling their workload and documenting case information. This project involves working with multiple internal groups to onboard the application, negotiate and finalize contracts and coordinate with the vendor’s technical team to integrate our data in compliance with I.T. requirements. In addition, I will facilitate customization and implementation meetings on behalf of ER, lead testing and troubleshooting, work with ER leadership to rewrite internal processes based on system capabilities, train the team and other business partners to utilize the system and supervise invoicing and payments throughout the lifecycle of the contract.

Charlotte, North Carolina, United States

In the Sr. Employee Relations Analyst role I continued managing the same functions I had previously as an Analyst, but with a number of additional responsibilities. I became solely responsible for the oversight and administration of i-Sight contracts, implementing and training the team on enhancements and related processes, customizing coding in system-generated templates, managing invoices and technical support and fulfilling all reporting and case research requests. At the end of our original contract with i-Sight, I worked with ER leadership to research new vendors and identify and select a better solution to meet our team’s case management needs. In addition, I led the charge in multiple business continuity initiatives:• managing the corporate HR Promapp initiative for our team which involved participating in system training, documenting, and in some cases, rewriting a number of ER processes, and ensuring compliance with the HR Process Improvement team’s requirements• developing a “curriculum” specific to our team’s use of the Yellowfin reporting tool and training the ER Specialist in the specifics of creating reports, applying appropriate filters and adding broadcasts to deliver reports to our business partners • training the team’s Executive Assistant to assign and close cases and work with the Compliance team in properly tracking our information in the EthicsPoint system

Charlotte, North Carolina

After two years supporting both the Employee Relations and Regulatory Compliance teams, I was promoted to the ER Specialist / Analyst role in order to create and implement a number of impactful changes to the day-to-day case assignment and closure processes while assisting the Sr. Business Manager with special projects, preparing extensive reporting products and onboarding / training department new hires. I had the opportunity to co-manage the research, implementation and administration of i-Sight and Yellowfin, ER’s new and improved case management and reporting system. The project involved rigorous testing prior to implementation, creating new process flows, training the ER team to utilize the system and providing demos to other corporate groups. Onboarding the new system required creating process audits to ensure we captured all required case information and documentation properly and I successfully streamlined multiple tasks to accomplish this.Another key function of this role involved working closely with the Sr. Business Manager in building a strategic partnership with the Corporate Compliance team to effectively manage tracking our cases in EthicsPoint, an independent system used company-wide to track and report on Open Door policy violations. This required regularly collaborating with Compliance leadership to make appropriate determinations in aligning terminology, SLAs and processes used between the team’s systems.

Charlotte, North Carolina

As the Employee Relations (ER) and Compliance Coordinator for Charter Communications, I had the opportunity to contribute to the overall success of the Human Resources department in many different ways.As a Federal Contractor, Charter Communications has a responsibility to adhere to strict Federal Laws regarding Affirmative Action and providing detailed information to organizations such as the Equal Employment Opportunity Commision (EEOC) and the Office of Federal Contract Compliance Programs (OFCCP). As a contributor to the Regulatory Compliance team, I had the opportunity to be a key player in many different projects and initiatives that ensure our compliance to these laws such as gathering data for our Affirmative Action Plans and the actual preparation of those plans. I also assisted in pulling data for various EEOC & OFCCP audits and participated in outreach efforts to ensure the company is making progress toward our Affirmative Action goals.For the Employee Relations team, I managed reporting, monitored the ER hotline by conducting the initial intake interview with employees raising Open Door concerns and assigned cases to our Employee Relations Managers for investigation.

Charlotte, North Carolina Area

I have had the privilege of working for and contributing to the success of an Accounting Department that went from a small, Regional Accounting Center of 30 employees to a Centralized Accounting Center of 180 employees while adapting to the ever-changing environment in a Fortune 500 Corporate setting. Providing a variety of high-level support to the leadership team as well as staff, I received the highest possible Annual Performance review rating of “Exceptional” for six years as well as received a nomination for the Total Quality Service Award. I was able to accomplish this through a variety of tasks including:■ Processing over $60 million in miscellaneous billing deposits each year■ Developing and conducting new hire orientation■ Coordinating numerous on and off-site events, caterings, fundraisers, and other team-building activities■ Executing all general administrative functions that involved travel arrangements, expense reporting, maintaining multiple calendars, submitting online systems requests for new hires, completing CPA renewals, creating a monthly newsletter, and auditing Procurement Card monthly reports

Charlotte, North Carolina Area

As a recipient of a nomination for the Total Quality Service Award, I identified a need within the Tax Department to create a new hire orientation packet that provided the tools employees needed to hit the ground running in their new position. In addition, I supported the Staff Accountants by maintaining a monthly Sales & Use calendar that ensured all tax returns and payments were completed in a timely fashion, prepared various regulatory tax returns, processed property tax payments, and researched payments for division contacts.

Bessemer City, North Carolina

Working for a small company provided many opportunities for growth and I seized that opportunity by implementing new forms and corresponding procedures for inputting and tracking product orders which improved overall efficiency and speed of order completion.

Gastonia, Nc

Delivering exceptional customer service and attention to detail is critical in the banking industry and I accomplished that while supervising four tellers, processing customer and ATM transactions, conducting security meetings, preparing cash shipments to the Federal Reserve, and auditing cash drawers along with multiple logs and reports.

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Winner of the F. Keith Griggs Award for the Broyhill School of Management.

Associate'S Degree, General

Activities and Societies: Recipient of David Belk Cannon Scholarship