Amber Townsend Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Promoted to manage 2 retail locations due to turning around the Nashville location to a profitable store with better functionality and operational processes.▫ First 6 months resulted in higher profits due to customer referrals, good reviews, and a revamped, positive employee culture.▫ Chosen by management to transfer to the Nashville location to revamp operations; awarded President’s Club in 2019 in recognition of the store’s Top 10 performance.▫ Pivoted during the pandemic to quickly adapt to challenges of offering in-person retail andrepair services; ensured safety precautions for both staff and customers.▫ Supervised both the retail and repair teams at 2 locations; recognized and catered toeach location’s specialized customer base, increasing satisfaction and gross profit.

Athens, Georgia, United States

▫ Promoted from Assistant Manager to Store Manager within 1 year for excellence in operational performance and customer service.▫ Ranked in the Top 5 of 50 stores in the company at the Athens location for consecutive years; awarded President’s club in both 2016 and 2017 for store performance.▫ Exercised an intuitive approach by forecasting inventory or staffing needs and sending requests to corporate ahead of schedule to ensure products and services.▫ Selected by senior leadership to travel to troubled store locations to provide mentorship, training, performance improvements, and new strategies.

Athens, Georgia, United States

Brought in as a consultant to devise and implement a business strategy for a new salon.▫ Managed and trained a team of 8 personnel; conducted staff meetings, set goals and performance parameters, and mentored on best practices and procedures.▫ Created and implemented staff policies and procedures, including the set up of booking software, proper scheduling, and writing an employee handbook; resulted in better structure, direction, and support.

Athens, Georgia, United States

Directed a team of 10 individuals, primarily focusing on guest experience and excellence in customer service and satisfaction.▫ Coordinated schedules for both staff and clientele; moved appointments and filled time slots according to staff availability, while maintaining a full calendar.▫ Researched and implemented a salon booking software to facilitate workflow and increase efficiency and fully trained staff to ensure proper usage.▫ Created quarterly newsletters for salon clients, which boosted return traffic and revenue.

Athens, Georgia, United States

Supervised 21 team members and directed daily operations of a fast-paced salon.▫ Partnered with the owner to review all policies and procedures; rewrote and reorganized processes for higher efficiency and outlined goals and objectives for overall alignment.▫ Collaborated with the web developer and designer to revamp the company website, including new content, stylist biographies, service descriptions, and mission statement.▫ Led the employee evaluation process to assess performance; analyzed stylist style and client report to provide feedback for improvement or praise for achievement.▫ Recruited, hired, and coached staff members; verified credentials and licensing requirements and onboarded each stylist according to company policy.