Amber Burnette Email and Phone Number

Quality Control Coordinator Rotation• Coordinated quality assurance processes, tracking data, and providing updates to cross-functional teams to ensure operational efficiency.• Conducted coaching sessions for new hires, improving their customer interaction skills.• Led high-volume initiatives such as uncashed checks and expiry campaigns, collaborating with stakeholders to ensure project accuracy and efficiency.Customer Service, Underwriting Support and Sales• Managed… Show more Quality Control Coordinator Rotation• Coordinated quality assurance processes, tracking data, and providing updates to cross-functional teams to ensure operational efficiency.• Conducted coaching sessions for new hires, improving their customer interaction skills.• Led high-volume initiatives such as uncashed checks and expiry campaigns, collaborating with stakeholders to ensure project accuracy and efficiency.Customer Service, Underwriting Support and Sales• Managed customer inquiries, ensuring timely follow-ups and consistent high satisfaction ratings.• Supported underwriting teams through documentation management and communication scheduling. Show less

Led a team to deliver exceptional service, resolving customer issues and training new team members on service excellence.

Managed overnight operations, overseeing store functions and ensuring accurate inventory and customer service.

Directed closing operations and supervised staff, ensuring smooth shift transitions and excellent customer satisfaction.