I am an Operations Lead in Product Support. With over 2 years of experience on a product support team and 7 years in education, I have been instrumental in directing and organizing large-scale projects, leveraging my expertise to enhance operational efficiency and product support.My background in education provides me with a unique perspective on client needs and product development. I am passionate about process optimization, data-driven decision-making, and developing strategies that improve both internal operations and user experiences.I hold a Master’s degree in STEM Education from the University of Texas at Austin, where I focused on designing equitable online spaces for learners. This experience reinforces my commitment to creating inclusive, impactful solutions that meet diverse user needs.I thrive in collaborative environments and am eager to leverage my skills in operations, customer success, and project management. Outside of work, I am passionate about sustainability, the outdoors, reading, and video gaming.