Supervise a team that is responsible for all of the Tax Forfeited Lands for Hennepin County. Develop, recommend, and implement policies and procedures. Analyze, evaluate and summarize data, and prepare statistical and narrative reports. Develop and manage program specific operating and capital budgets. Supervise the maintenance of facilities and equipment. Prepare various documents such as board action requests, requests for administrative review, county directives and grant proposals. Coordinate program/administrative activities/functions with other units or within several units. Select, train, and evaluate subordinate staff. Administer and enforce labor contracts and personnel rules.

Supervise a team that is responsible for processing all of the Property Tax payments for Hennepin County. Develop, recommend, and implement policies and procedures. Analyze, evaluate and summarize data, and prepare statistical and narrative reports. Develop and manage program specific operating and capital budgets. Supervise the maintenance of facilities and equipment. Prepare various documents such as board action requests and grant proposals. Coordinate program/administrative activities/functions with other units or within several units. Select, train, and evaluate subordinate staff. Administer and enforce labor contracts and personnel rules.

Plan, assign, and direct the work of employees within the Government Center Service Center. Assist in developing goals and objectives consistent with the department's mission and vision; interpret rules, regulations, and policies. Select and train new employees. Schedule (monthly and daily) and monitor employee work, vacation, and training hours. Provide performance feedback, strengths and areas for improvement , during one on ones and PR's. Resolve personnel problems, and supervise and discipline employees when necessary. Establish procedures to ensure legislative mandates, departmental policies, and deadlines are met. Assist in budget preparation and ensure proper accounting and security procedures for any monies received. Coordinate with internal and external agencies/organizations on a variety of projects for process improvement in areas such as customer satisfaction and training. Serve as a technical resource for complex problems.

Provide training and work direction to Service Center employees; assign work, check work in progress and at completion. Monitor employee performance; provide performance appraisal input to supervisor. Communicate employee concerns and disciplinary issues to the supervisor; perform delegated supervisory duties in absence of the supervisor. Resolve routine and difficult customer complaints; report difficult or complex complaints to the supervisor. Prepare daily and weekly activity reports. Issue and accept a wide variety of forms and documents related to the procurement of licenses, registrations, permits, and other Service Center transactions. Ensure appropriate forms and documents are utilized; review forms and documents for accuracy and completeness; obtain appropriate information from the public. Provide accurate and complete information and instructions to the public regarding laws, policies and procedures. Tabulate and collect fees and payments; tabulate and prepare data for daily transaction reports; operate Point of Sale technology; balance cash drawer; balance service center books.Direct payment of fees to appropriate government agencies. Monitor customer flow and assign scheduled personnel in response to customer activity.

Issue and process a wide variety of forms and documents related to the procurement of licenses, registrations, permits, and other Service Center transactions. Ensure appropriate forms and documents are utilized; review forms and documents for accuracy and completeness; obtain appropriate information from the public. Provide accurate and complete information and instructions to the public regarding laws, policies and procedures; resolve routine customer complaints. Tabulate and collect fees and payments; tabulate and prepare data for daily transaction reports; operate Point of Sale technology, and adding machine; balance cash drawer. Assist in training of new staff. Monitor customer flow and assign scheduled personnel in response to customer activity. Enter data and update records. Perform receptionist desk and telephone duties.