Promoted to Authentics Coordinator by Authentics Director after demonstrating dependability and knowledge of products and POS system from previous position as Authentics Associate. Managed club’s Authentics for six months. Developed effective working relationships with department heads, MLB Authenticators, MLB licensees, and MLB officials to ensure autographed and game-used items are authenticated and distributed to proper clientele. Oversaw day of game responsibilities and schedules for both… Show more Promoted to Authentics Coordinator by Authentics Director after demonstrating dependability and knowledge of products and POS system from previous position as Authentics Associate. Managed club’s Authentics for six months. Developed effective working relationships with department heads, MLB Authenticators, MLB licensees, and MLB officials to ensure autographed and game-used items are authenticated and distributed to proper clientele. Oversaw day of game responsibilities and schedules for both Authentics and Ball Girl staff. Generated monthly sales and inventory reports for both the team and MLB personnel.• Increased online sales over $55,000 from previous year by implementing MLB Advanced Media links and adding Buy-It-Now Preorders to existing monthly online auctions• Collaborated with third party licensees and vendors to expand merchandise offerings that netted over $125,000 in sales• Coordinated with MLB Authenticators and team clubhouse personnel on the procurement of product that resulted in $400,000 in sales of game-used products• Improved total sales in 2023 by more than $235,000 from the previous year Show less

TEXAS RANGERS BASEBALL CLUB, ARLINGTON, TX Apr 2019-PresentAuthentics AssociateInteract with customers to identify their needs, educate clients on available product options, and direct them towards buying the correct products to exceed sales benchmarks. Assist with ordering, receiving, cataloging, sorting, packing, and shipping incoming and outgoing stock.• Collaborate with a 4-person team; sold over $800,000 of merchandise since 2019• Achieve effective brand messaging through… Show more TEXAS RANGERS BASEBALL CLUB, ARLINGTON, TX Apr 2019-PresentAuthentics AssociateInteract with customers to identify their needs, educate clients on available product options, and direct them towards buying the correct products to exceed sales benchmarks. Assist with ordering, receiving, cataloging, sorting, packing, and shipping incoming and outgoing stock.• Collaborate with a 4-person team; sold over $800,000 of merchandise since 2019• Achieve effective brand messaging through strategic planning and management of displays to maximize the sales of promotional items• Promote items on eCommerce websites, such as MLB.com and Facebook Show less

Utilized superior communication skills to coach, develop, and motivate staff to create an environment and culture of best-in-class service for our guests on a daily basis. Developed effective working relationships with associates and managers across multiple departments to ensure that the team was working towards the common goal of providing an exceptional guest experience. Handled escalated customer concerns and developed creative solutions to ensure guest satisfaction.• Coordinated the… Show more Utilized superior communication skills to coach, develop, and motivate staff to create an environment and culture of best-in-class service for our guests on a daily basis. Developed effective working relationships with associates and managers across multiple departments to ensure that the team was working towards the common goal of providing an exceptional guest experience. Handled escalated customer concerns and developed creative solutions to ensure guest satisfaction.• Coordinated the setup, management, and execution of over 150 events for guests and corporate clientele• Promoted to oversee guest golf tournaments due to high passion and energy towards creating a quality player experience; increased number of teams by 25% and increased F&B sales by 33% from the previous season Show less

Recommended for position by CEO and Head Pharmacist after exceptional performance and dependability from previous positions as health screener and telephone operator. Spearheaded COVID-19 vaccine project as the scheduling liaison with patients, building appointment webpages for patients and volunteers, and creating HIPAA compliant release forms. Managed on and off-site volunteers and documented patient information in both the patient’s medical records and government medical database.•… Show more Recommended for position by CEO and Head Pharmacist after exceptional performance and dependability from previous positions as health screener and telephone operator. Spearheaded COVID-19 vaccine project as the scheduling liaison with patients, building appointment webpages for patients and volunteers, and creating HIPAA compliant release forms. Managed on and off-site volunteers and documented patient information in both the patient’s medical records and government medical database.• Researched and selected a new appointment scheduling software that met certain criteria, saving more than $1,000• Developed check-in vaccination process that allowed for real-time tracking of patients who received the vaccine, preventing the waste of over 250 vaccines• Initiated email-marketing campaign that had a greater than 80% email open rate Show less

Managed and directed the Stadium Auction program; reported to COO. Handled logistics of Stadium Auction program, including creating and updating pricing of items; ordering, receiving, inventorying, and coordinating shipments of products for different Stadium Auction sites and customers. Cultivated strong relationships with customers and MLB players. Allocated budgets of all Stadium Auction locations. Hired and trained 5 new sales associates.• Top performing salesperson from 2016 to 2018;… Show more Managed and directed the Stadium Auction program; reported to COO. Handled logistics of Stadium Auction program, including creating and updating pricing of items; ordering, receiving, inventorying, and coordinating shipments of products for different Stadium Auction sites and customers. Cultivated strong relationships with customers and MLB players. Allocated budgets of all Stadium Auction locations. Hired and trained 5 new sales associates.• Top performing salesperson from 2016 to 2018; generated over $1.4 million in sales, more than $375,000 over target sales • Implemented a new inventory system of more than 9,000 items; integrated products with point-of-sale system for seamless transactions and real-time inventory management that saved more than $25,000 per year• Commended by CEO for creating a new website that increased online presence and generated over $125,000 Show less

Supported daily operations of the Communication and Marketing department. Assisted in multiple charitable campaigns by soliciting donations and designing graphics. Helped organize annual charitable dinner by creating invitations and travel itineraries for guests and MLB players.• Recruited donors to secure over $3,000 in sponsorship contributions for a baseball clinic • Convinced former and current MLB players and fans to join membership program by making over 2,000 phone calls… Show more Supported daily operations of the Communication and Marketing department. Assisted in multiple charitable campaigns by soliciting donations and designing graphics. Helped organize annual charitable dinner by creating invitations and travel itineraries for guests and MLB players.• Recruited donors to secure over $3,000 in sponsorship contributions for a baseball clinic • Convinced former and current MLB players and fans to join membership program by making over 2,000 phone calls, achieving a 40% renewal rate that exceeded the 25% goal• Managed youth baseball clinics with former MLB players; mentored over 350 participants Show less

Oversaw 75 plus employees to ensure execution of business operations, including concessions, stadium up-keep, ticket and merchandise sales, and hospitality. Coordinated people and allocated resources for time-sensitive on-field events. Managed social accounts and planning for execution of targeted marketing strategies to maintain brand awareness and strengthen customer and business relationships.• Designed web and social media graphics, leading to 45% more social media clicks/views;… Show more Oversaw 75 plus employees to ensure execution of business operations, including concessions, stadium up-keep, ticket and merchandise sales, and hospitality. Coordinated people and allocated resources for time-sensitive on-field events. Managed social accounts and planning for execution of targeted marketing strategies to maintain brand awareness and strengthen customer and business relationships.• Designed web and social media graphics, leading to 45% more social media clicks/views; increased followers by 400+ with over 2,500 likes, a 90% increase in the span of less than a month• Founded a video journalism program; produced and edited video footage at a professional level to improve overall social media experience while also creating an opportunity for sponsored videos and content, which increased revenue by 5%• Planned and directed youth baseball camps; created involving camp activities, workouts, and drills; improved youth baseball camps from previous year to a professional level for over 200 campers, an increase in attendance of over 125% from the previous year• Collaborated with colleagues to develop strategic partnerships with companies and create community enrichment programs to engage sponsors and fans in a variety of ways, which helped boost attendance by more than 40% from the previous year Show less

Umpired weekly ages 6-12. Stressed quick and efficient decision making

• V.I.P. experience facilitator and game-day manager• Assisted in guest relations with vendors, sponsors, and post game concert artist• Facilitated in the setup and execution of the Diamond Dinner with Pete Rose and Nolan Ryan, he pre-game national anthem, and post game concerts

• Assisted in managing and running daily operations of youth baseball camps• Acted as a host for special guests of the Rangers by giving tours and providing entertainment• Supervised youth baseball tournaments and V.I.P. alumni guests of the Rangers

• Assisted in the development of new labeling and placement of industrial and aerospace wiring harnesses to increase worker efficiency• Created an Excel database to organize wiring and tubing

• Interacted with customers in a professional, family member• Solved customer concerns about automobiles and tires