Amber Chen Email & Phone Number

Los Angeles, Ca, Us

Santa Clara, Ca, Us

AI Experience Design at ServiceNow, a digital workflow solution for enterprises. Currently the Design Lead for Now Assist for Creators and Developer Experience, empowering technical and non-technical users to successfully drive AI adoption at their company. Product focus includes generative AI, AI/ML frameworks, natural language understanding, low-code/no-code studio, and platform admin consoles.

Incline Village, Nevada, Us

Socure is a predictive analytics platform that applies AI & machine learning to authenticate and verifies digital identities in real-time. As founding designer after the Director, implemented design system and defined design process, strategy, and culture. Revamp and scale the Admin Dashboard with a new self-service UI to meet the needs of small to enterprise clients. Redesign the v3 Document Verification Capture App. Owned all end-to-end design process and collaborate with product, engineering, and data science for agile development.

Scottsdale, Arizona, Us

Parardox is an AI company that improves and reinvents talent acquisition and candidate experience for Fortune 500 companies. Lead Designer for Experience Assistant, named Human Resource Executive 2021 Product of the Year. See press release: https://www.paradox.ai/blog/new-experience-assistant. Strengthened logic and construction experience of Workflow and Conversation Builder UI. Worked cross-functionally to build and ship SaaS software in an agile environment.

Phoenix, Arizona, Us

Qwick is a multi-platform gig-economy app in the F&B industry. Designed the professional mobile app with a user base of 82K+. Revamp internal software to increase operational efficiency. Built and implemented a design system across the 4 product silos, web and mobile. Crafted prototypes explaining product concept for investors, stakeholders, and BD pitches. UX audits of both professional and business user journeys.

Manhattan Beach, Ca, Us

CLA is a global consultancy specializes in China consumer strategy. Key clients: L’Oréal Group, Coach, SFMOMA, William Henry, Beverly Center, City Creek Center. Created wireframes and user journey map for WeChat Mini Programs/websites. Complete redesign of CLA corporate website via WordPress. Rapid prototyping and mockups for client RFPs. Produced high-quality visual designs, illustrations, and infographics.

Indoor and outdoor furniture manufacturer. Conducted UX audit of Pastel's website with proposed design solutions. Designed marketing collaterals and launched email campaigns with 31.8% open rate and 4.66% click rate. Worked with PM's on product development, oversaw product merchandising, and managed 10+ trade shows. Pitched press release and established advertising budget/editorial calendar.

Pastel Furniture, an indoor furniture division. Key accounts: Z Gallerie, Wayfair, Overstock, Cymax, Hayneedle. Ran market research, redesigned Pastel’s website via WordPress into a responsive site. Oversaw all e-commerce accounts and built relationship with buyers to drive sales. Planned quarterly trade shows and assisted with B2B marketing campaigns.

Exeter, Nh, Us

Bauer Hockey is the world's leading designer, developer, manufacturer and marketer of ice hockey equipment. Conducted market research and produced standardized competitive analysis template. Customized intranet site to reflect different category manager’s specific needs. Assessed and reported the effectiveness of fixtures and point-of-sale displays.

University Of Richmond, Va, Us

Fostered a community of freshmen and upperclassmen women and provided educational and recreational programs. Upheld university policies and served as resource, role model, and mentor. Sought to strengthen students’ intellectual and personal development, to encourage them to value diversity and to prepare them to lead informed, purposeful lives.

London, Gb

PR Firm that focuses on creative communications for entertainment, arts and culture. Assisted the Home Entertainment publicity team on all account services and media relations. Issued press releases, calculated campaign ROI’s, and maintained media contact database.

Bachelor Of Business Administration (B.B.A.), International Business, Marketing, Japanese

Certificate, User Experience Design

Fall Study Abroad

Summer Study Abroad, Japanese Language And Literature

High School Diploma