Provide program and project guidance on the global health and wellness data consolidation, validation, and reporting initiative for a major financial institution.

Provide program and project guidance on the global health and wellness initiatives including the pandemic response and return to work effort for a major financial institution.

Acting as an agent of change, SME, account manager, educator, and process improver. I share my knowledge of EMR-centric ambulatory medical office operations with all levels of staff from physicians to clerical staff. I improve workflows and efficient EMR utilization at these sites. I create and maintain relationships with administration and providers to continue to provide ongoing support, education, and guidance. I facilitate changes and enhancement requests for added functionality to the EMR to improve the user experience.

Project Manager for implementation of an internal central call center service at ambulatory medical offices, enterprise implementation of a after-hours call handling service, and enterprise implementation of a patient texting service. Presented regular leadership report outs on metric improvements and managed the monthly internal recharge grid for the services the call center provided. 2018 PAS Symposium presenter on how to leverage technologies for improved patient access.

Acted as a subject matter expert, project manager, and educator. Managed and grew a document indexing service initiative and oversight of their implementations at ambulatory medical offices. Consultative HIM team member for EMR implementation projects. Administrative and HIM operations educator for ambulatory medical office staff and leaders.

Promoted organizational achievements and core competencies. Managed web presence.

Conducted consumer research and trade show set up/promotion.

Performed routine analysis of digital business intelligence for NFL.com

Managed post BP Oil Spill agency email inbox.

Analyzed weekly metrics for A&E digital presence.