Ashley Gustafson Email & Phone Number

Detroit, Michigan, United States

*Huntington Place Convention Center 24/7 security operations and event operations.*Quote and sign-on prospective clients for security staff for events at Huntington Place from the initial sales and interest requests for proposals and negotiating details. *Schedule and manage security staff for events. Including building the event in Lasso for employees to bid on positions, scheduling the appropriate staff for shifts, preparing notes and information for staff, arranging parking, conducting briefings, and managing client expectations of the staff during events. *Payroll - complete timekeeping daily and ensure that all staff are paid correctly after reconciling crew calls, enter new employees into the payroll system, assist employees with payroll questions.*Invoicing - complete daily invoices following payroll reconciliation to ensure that all employees worked are being invoiced accurately. I use QuickBooks to send invoices directly to clients. *Interview and hire new employees for part-time and full-time security officer positions. *Training - create and conduct regular training for current and new employees ensuring that all aspects of the hiring and training process are completed.*Assist in major events at Ford Field and University of Michigan.

United States

· Monitor security surveillance systems including CCTV, fire, burglary, and access control for Little Caesars Arena and nearby owned buildings. Systems used are Avigilon, Siemens, and ISS 24/7.· Investigate multiple kinds of incidents using Avigilon CCTV system. I save relevant video footage and create detailed timelines and write reports to accompany findings.· Dispatch and coordinate responses and communication during day-to-day tasks as well as arena events and emergency situations with security personnel and other relevant colleagues.· Monitor news and open-source social & news media for incidents that have the potential to affect any personnel or business units and notify appropriate personnel. · Create pre-event intelligence analysis reports for upcoming events at Little Caesars Arena, Fox Theatre, Comerica Park, DTE Energy Music Center, Meadowbrook Amphitheatre, and Freedom Hill Amphitheatre.

United States

Located at the Ford Motor Company Global Security Operations CenterInvestigated alarms and respond by sending security patrol, or alerting Fire services or Police as needed by phone or radioNotified and coordinated corporate response by distribution of advisories and other communications Monitored multiple phone and radio lines simultaneously Maintained correct logs of security and emergency functions

Detroit, Michigan, United States

Detroit, Michigan

The District Detroit Command Center is the Corporate Security department for Ilitch Holdings, Inc. and their companies: Little Caesar’s Pizza, The Detroit Red Wings and Little Caesar’s Arena, The Detroit Tigers and Comerica Park, Blueline Distribution, Olympia Development, And Olympia Entertainment along with The Fox Theatre, DTE Energy Music Theatre, Meadowbrook Amphitheatre, and Freedom Hill Amphitheatre. · Monitor security surveillance systems including CCTV, fire, and access control for corporate buildings and other facilities across the United States. Systems used are Microkey, Avigilon, Siemens, Simplex, and DSX Access. · Create ID badges and designate access for new colleagues for multiple business units in multiple buildings.· Dispatched and coordinated responses and communication during day-to-day tasks and emergency situations with security personnel and other relevant colleagues. · Monitored news and open-source social & news media for incidents that had potential to affect any personnel or business units and notify appropriate personnel. · Monitored current and future weather for multiple business units across the country. · Composed notifications and critical incident reports following incidents both on- and off-site and communicated with managers, directors, vice-presidents, and ownership, as necessary. · Collaborated with Central Business District Partners and Detroit Police to share and gather information regarding crime in the downtown area. · Took part in training new coordinators and part-time event staff to work in the command center. · Personal projects included: · Created pre-event intelligence analysis reports for upcoming events at Little Caesar’s Arena, Fox Theatre, Comerica Park, DTE Energy Music Center, Meadowbrook Amphitheatre, and Freedom Hill Amphitheatre

Dearborn, Michigan

Kept accurate employee records, including ensuring all employees were up to date with critical training and medical clearances in the department. Reviewed weekly department employee schedules for accuracy and posted in a timely manner. Made notifications when required by union regulations for changes and forced overtime.Managed FMLA paperwork between employees and union officials. Coordinated weekly PPE and uniform cleaning, pick-up, and drop-off.Used Oracle to put in requisitions for goods and services for the department. Reconciled receipts of invoices with timesheets to ensure proper billing and payment. During the overview of current and past invoicing, I caught several thousand dollars of incorrect billing and worked to resolve it in the company’s best interest.

Detroit, Michigan

During baseball and other events at Comerica Park, I assist the crowd managers and supervisors at the gates screening incoming and outgoing fans into the stadium and other various duties.

Organized the hiring process for seasonal employees from gathering employment applications, to phone and in-person interviews, and gathered relevant information for background screening employment records. Kept organized employment records for all active and separated security colleagues. Implemented new filing and cataloging system for easy but secure record keeping.Assisted in training for new and returning colleagues. Assisted in all baseball (and other) events for upper management and for event security personnel.Issued credentials giving specific access to otherwise restricted areas in the ballpark for guests and colleagues.

Detroit, Mi

·I assisted customers who needed durable medical equipment per written prescriptions from their doctors including verifying and working with patients’ insurance.

·I worked with suppliers and freight companies (LTL & TL) to deliver both glass and plastic bottling supplies to our customers.

·I was responsible for checking the quality of home appraisals that were sent in from our field employees before forwarding to the appropriate recipients.

·I had designated clients that I scheduled home health aides to work for. I made sure that all our clients received the best care possible.

·I was responsible for ensuring that our 230+ field employees (both in Michigan and Ohio) turned in their timesheets on a timely basis; I meticulously checked each timesheet against their schedules to make sure that they received pay for what they worked.

Bachelor'S Degree, Criminal Justice

Transferred To Psu, Criminal Justice

Activities and Societies: A member of The National Society of Collegiate Scholars

High School