Amia Braswell Email & Phone Number

Wilson, Nc, Us

• Developed and implemented policies and procedures to enhance the effectiveness of the ombudsman program and ensure compliancewith federal and state regulations• Analyzed trends in beneficiary complaints and feedback to identify systemic issues and propose solutions to improve service delivery• Trained and mentored team members on Medicaid policies, complaint resolution processes, and effective communication strategies• Collaborated with external stakeholders, including healthcare providers, government agencies, and community organizations, to fosterpartnerships and enhance advocacy efforts• Prepared reports on program outcomes, trends, and recommendations for leadership and stakeholders• Conducted regular performance evaluations and facilitated professional development opportunities for team members

Charlotte, North Carolina, United States

• Provided exceptional customer service by assisting clients with technical issues related to software, hardware, and network systemsvia phone, email, and chat• Diagnosed and resolved a variety of technical problems, ensuring timely and effective solutions to minimize downtime• Documented support interactions and maintained accurate records of customer inquiries and resolutions in the ticketing system• Collaborated with cross-functional teams, including engineering and product development, to escalate and resolve complex issues• Continuously updated knowledge base articles and technical documentation to improve the efficiency of the support team

Charlotte, North Carolina, United States

• Assisted in the development and implementation of programs aimed at improving healthcare access and quality for underservedpopulations in the Carolinas• Collaborated with team members to organize community outreach events, providing education on health services and availableresources• Engaged with community partners and stakeholders to foster relationships and enhance collaborative efforts• Created and maintained informational materials, including brochures and reports, to effectively communicate program goals andservices• Attended meetings and contributed to discussions on program development, policy advocacy, and community engagement strategies