Athanasios Michalakopoulos Email & Phone Number

Athens, GR

Switzerland

• IT operations and internal IT support department oversight, leading 8 team members globally
• IT personnel mentorship
• Service desk monitoring, escalation and incident management
• SLA follow up and reporting on KPI's and user satisfaction metrics
• End-Point management and MDM implementation
• IdP and IAM configuration

Switzerland

Switzerland

Switzerland

• Laboratory Supervisor of Hydrodynamic Machines I & Hydrodynamic Installations Researcher
• Researcher
• PhD Candidate

Greece

• Owner of the Product Roadmap and Product Backlog for the CRM ecosystem
• Responsible for designing & implementing the company’s cloud CRM/BI from scratch, aiming to capture & process all day to day sales activities (opportunities, contracts, etc.)
• Driving our CRM Team into deploying CRM (SaaS) to the entire Commercial organization, which is key in streamlining the entire Sales cycle throughout the company
• Assisting in integrating all Commercial Data related to sales performance on market & customer level (ETL & Data Modelling)
• Developing multiple Business Intelligence tools & advanced SQL queries to produce Dashboards & Data Visualizations of every key performance data (YoY & YTD), which drastically simplify and improve the Commercial.
• Performing Data Analysis to optimize workload, determine best practices & implement innovative business flows, resulting in improved productivity & good Sales behaviors

Greece

Self-employed Mechanical Engineer working as a Contractor

• Communicating with 300+ users weekly to troubleshoot & resolve diverse technical issues for a community of 500+ million users globally
• Identifying & reporting bugs - technical issues - requests to engineering
• Responding to payment issues (refunds - billing lookups - credit card frauds)
• Maintaining in-depth product knowledge & related documentation
• Remaining up-to-date on all new Dropbox product releases
• Analyzing & Reporting on user feedback - common issues - feature requests

• Dean's Secretary Office - Assisting the Dean on a daily basis
• Supervised the Academic Elections process for new Faculty Members of HAA
• Following up with files and internal reports
• Optimizing the bureaucratic procedures of the Dean's office

• Leading the Health and Safety Inspection Team
• Supervised the annual Health & Safety report of the Static and Electro-Mechanical Inspection for the MILENG School's buildings & installations in Nafplion

• As an assistant Project Manager and Consultant Engineer my tasks included:
• Technical consulting – Project management
• ICT Project planning – monitoring & evaluation
• Optimizing the life-cycle of Processes and Projects
• Producing weekly/monthly reports for the Director of ICT Projects Implementation & the Ministry of Development that educated, informed and engaged key stakeholders
• Gantt Diagram drafting & time scheduling

• Certified as an EASA Part-147/Part-66 Engineering Instructor & Examiner, Aircraft Engineering Course.Lecturing Modules:
• M1. Mathematics
• M2. Physics
• M3. Electrical Fundamentals
• M4. Electronic Fundamentals

• During my both periods as a Mechanical Engineer in OCTO I was responsible for:
• Seasonal Power Station maintenance during off-peak season in Greek islands
• Gas Turbine maintenance & Internal Combustion Engine testing
• Engine Pressure Diagram evaluations & Efficiency measurements
• Industrial Components Procurement

• During my both periods as a Mechanical Engineer in OCTO I was responsible for:
• Seasonal Power Station maintenance during off-peak season in Greek islands
• Gas Turbine maintenance & Internal Combustion Engine testing
• Engine Pressure Diagram evaluations & Efficiency measurements
• Industrial Components Procurement

• LLU Support Engineer
• First level technical customer support
• Network Troubleshooting / Fault Detection Analysis and Diagnosis
• CRM administration (SIEBEL – KPIs management)
• Trouble ticket administration (PSTN, ISDN, VOICE, ADSL, VDSL)
• Field Engineer Coordination (cmr premises visits, combined visits, dslam visits)

• During the 2004 Athens Olympic Games I joined the City Operations team with the following tasks:
• Coordination with the Public Administration and the Public Transportation
• Ensuring proper on-schedule renovations of the Olympic Stadium's surrounding areas
• Providing seamless spectator access to OAKA's sport facilities

Doctor Of Philosophy (Ph.D.), Mechanical Engineering

Subject Thesis: Transient phenomena analysis in hydroelectric and hybrid production systems

Master’S Degree, Power Engineering

Subject Thesis: Energy simulation and technoeconomical study of an hybrid hydroelectric desalination and hydrogen production system

Engineer’S Degree, Mechanical Engineering