As a Digital Transformation Projects Manager at Egypt Post, I am responsible for leading and managing various software projects that aim to enhance the customer experience and operational efficiency of the national postal service. I have a bachelor's degree in information technology and two certifications in business analysis and process management from Coursera. With over 8 years of work experience in technical support and consulting, I have developed strong skills in problem-solving, customer relationship management, and project management. I am passionate about delivering innovative and effective solutions that align with the mission and vision of Egypt Post and the needs and expectations of its stakeholders. I enjoy working with a diverse and talented team of professionals who share my values and goals of transforming the postal sector in Egypt and beyond.