Amir Ramli Email & Phone Number

Malaysia

Malaysia

I am Senior Security Engineer with experience:• Responsible for providing in-depth technical support of assigned technology/area for customers by remotely or onsite support.• Responsible for the creation and tracking of support tickets and resolution of escalated support incidents.• Communicate with customers while investigating or providing problem resolution.• Participate in system integration and user acceptance tests, and compile customerconfiguration profile documentations.• Manages the implementation of projects closed by the field sales team.• Coordinates closely with internal sales, project manager, and service resources bycommunicating project status and success metrics. • Monitor customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.• Creates documentation and technical knowledge transfer to customers.• Provided expert advice on technical proof-of-concepts evaluation.• Maintains knowledge of competitive products as well as complementary solutions.• Work collaboratively with the field sales, project management, engineering, and support team.• Ability to train and coordinate new hire onboarding.• Provides coaching and professional development to team members in order to enhance theirproduct knowledge, technical acumen, and technical sales skills.• Develops and maintain a relationship with prospects, customers, and partners.• Undertake other job function (Ad-Hoc) as and when assigned from time to time.

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