As a Technical Support Specialist at BD, my forte lies in resolving high-risk issues and managing customer escalations for the Pyxis® Systems platform, ensuring seamless dispensing operations. My ability to troubleshoot remotely and coordinate solutions swiftly underpins my commitment to excellence in application support.With a strong foundation in Information Systems Management from Universiti Teknologi MARA, I have honed my competencies in IT business analysis and problem-solving. My role as a Functional Analyst in PETRONAS Digital's Logistics Transformation project showcases my skills in driving digital initiatives and delivering comprehensive training to stakeholders.Also passionate about cloud technology and currently advancing my expertise in Microsoft Azure. Targeting Azure certifications by early 2025, I’m committed to delivering effective solutions and supporting businesses in leveraging the full potential of the cloud.