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Amit Bhowmik is listed as Experienced SDL and Operations Team Lead | Expert in Healthcare Operations & Client Satisfaction | Business Process Optimizer at Tata Consultancy Services, a with 408935 employees, based in Rajarhat, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Amit Bhowmik.
Amit Bhowmik previously worked as SDL at Tata Consultancy Services and Business Process Lead at Tata Consultancy Services. Amit Bhowmik holds Bachelor Of Commerce - Bcom, Accounting And Finance, Hons from Sir Gurudas Mahavidyalaya.
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With a solid decade of operations management expertise, I am a seasoned Operations Team Lead who has consistently delivered high performance in the UK and US healthcare sectors. I monitored RIGHTS compliance, liaised with ISM, conducted spot check and security awareness sessions. My leadership extends to managing teams of up to 25 professionals, where I've overseen crucial operations such as claim cash posting and Explanation of Benefits (EOB) processing. My role involves driving knowledge transfers and process transformations, ensuring seamless integration and operational excellence. I excel in optimizing business processes, managing client escalations, and improving client relationships through strategic Net Promoter Score (NPS) management. Recognized for my meticulous attention to detail and commitment to quality, I have earned multiple accolades for performance excellence. I bring a proactive approach and adaptability, making me a valuable asset, especially in multicultural and dynamic business environments.
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India
• Monitor RIGHTS compliance and implement necessary actions• Liaise with ISM to ensure comprehensive compliance understanding and participate in RIGHTS corporate sessions• Conduct spot checks and security awareness sessions• Review relationship scorecards and assist in audit coordination• Ensure compliance with quarterly audits• Coordinate with the Project Management and Resource Management teams
India
• Managed a 15-member Service Desk Level 1.5 team for a UK retail client• Handled client escalation management efficiently• Conducted Knowledge Transfer (KT) for newly acquired businesses and managed transitions• Led weekly and monthly reviews with clients• Facilitated third-party reviews to maintain service standards• Oversaw SLA management to ensure compliance and performance benchmarks• Managed Net Promoter Score (NPS) to gauge client satisfaction
India
• Managed a team of 25, overseeing claim cash posting and EOB processing, knowledge transfer, and process transformation• Conducted weekly, monthly, and quarterly reviews with clients and stakeholders to assess and enhance team performance• Promoted employee growth and development, prioritized tasks, and fostered motivation and engagement• Monitored real-time service levels and schedule adherence, ensuring the team met and exceeded performance targets• Ensured full compliance with protocols and effectively mitigated risks• Identified training needs and collaborated with site trainers to develop personnel• Managed workflow, handled escalations, proactively addressed issues• Effectively delegated tasks across the team to maintain a performance-driven competitive culture
India
• Prepared, reviewed, and conducted quality assurance for U.S. Healthcare Explanation of Benefits (EOB)• Created monthly audit reports and review presentations• Provided weekly updates and prepared quarterly Process Knowledge Tests (PKT)• Developed audit structures to ensure timely delivery and accuracy, meeting stakeholder targets
Other employees you can reach at tcs.com. View company contacts for 408935 employees →
Shubham Zagadkar
Colleague at Tata Consultancy ServicesNagpur, Maharashtra, India
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Gaurav Sood
Colleague at Tata Consultancy ServicesDelhi, India
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Sivakumar Ramalingam
Colleague at Tata Consultancy ServicesChennai, Tamil Nadu, India
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Penukula Shiva
Colleague at Tata Consultancy ServicesMumbai, Maharashtra, India
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Shwetapadma Nanda
Colleague at Tata Consultancy ServicesNoida, Uttar Pradesh, India
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Ditipriya Ghosh
Colleague at Tata Consultancy ServicesKolkata, West Bengal, India
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Swati Jain
Colleague at Tata Consultancy ServicesRajasthan, India
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Vaibhav Bachuwar
Colleague at Tata Consultancy ServicesChennai, Tamil Nadu, India
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Manisha Kumari Ram
Colleague at Tata Consultancy ServicesRajarhat, West Bengal, India
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Xóchitl V. Ordóñez
Colleague at Tata Consultancy ServicesGuadalajara, Jalisco, Mexico
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Activities and Societies: NCC and table tennis
Quick answers generated from the profile data available on this page.
Amit Bhowmik works for Tata Consultancy Services.
Amit Bhowmik is listed as Experienced SDL and Operations Team Lead | Expert in Healthcare Operations & Client Satisfaction | Business Process Optimizer at Tata Consultancy Services.
Amit Bhowmik is based in Rajarhat, West Bengal, India while working with Tata Consultancy Services.
Amit Bhowmik has worked for Tata Consultancy Services.
Amit Bhowmik's colleagues at Tata Consultancy Services include Shubham Zagadkar, Gaurav Sood, Sivakumar Ramalingam, Penukula Shiva, and Shwetapadma Nanda.
You can use AeroLeads to view verified contact signals for Amit Bhowmik at Tata Consultancy Services, including work email, phone, and LinkedIn data when available.
Amit Bhowmik holds Bachelor Of Commerce - Bcom, Accounting And Finance, Hons from Sir Gurudas Mahavidyalaya.
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