Providing Level 1 Technical support for Webmail configuration and troubleshooting, Email, Outlook, Domain and DNS configuration, Email broadcasting software configuration and support.Digital Signage configuration and troubleshooting.Technical support and troubleshooting for Company Custom Software's.

Worked as Process associate for 3 years for Finance process to resolve customer query's related to there personal, consumer loans through Email and chat at Level 1.Then worked for 2 years on same project as L2 level where customer query's where resolved on calls and escalation were handled. Received customer appreciation mail for there resolution and excellent service.Interact with client on mails and calls to get the required approvals to provide quick resolution to customer.Worked for 1 year in International process of Logistic import process, including customs clearance and compliance requirements specific to importing goods.Ensuring the process comply with customs regulations and import.Calculate import duties and taxes ad fees accurately to minimize import costs for company.

Worked as Process associate for 3 years for Finance process to resolve customer query's related to there personal, consumer loans through Email and chat at Level 1.Then worked for 2 years on same project as L2 level where customer query's where resolved on calls and escalation were handled. Received customer appreciation mail for there resolution and excellent service.Interact with client on mails and calls to get the required approvals to provide quick resolution to customer.Worked for 1 year in International process of Logistic import process, including customs clearance and compliance requirements specific to importing goods.Ensuring the process comply with customs regulations and import.Calculate import duties and taxes ad fees accurately to minimize import costs for company.

Mentored junior team members and lead a team of 3 to deliver features intimeOversee of Core Team is ensuring adequate manpower to cover queue whenbalancing needs of on-site work, annual leave requests, sick leave.Mentor team members in there weak areas to improve skills.Manage team’s use of enterprise desktop management application.Mentor team members in there weak areas to improve skills.Manage team’s use of enterprise desktop management application.

Commission of a Network Installation site.Troubleshooting of Hardware and Network issues on the site.Call log to next level of troubleshooting.Maintain Asset Data of site and forward to seniors.Follow up to ensure that appropriate actions were taken on customers'requests.Managing Client’s query on calls and on site if required.