Amit Kumar Email & Phone Number

Youngstown, Ohio Area

• Leader of 5 direct reports and 35 indirect reports that handle sales and operations for 5 retail stores• Responsible for all B2B client origination and interactions• Network with local business owners and organizations to promote grass root marketing tactics• Implemented a streamlined on boarding process for all new hires• Created a formalized interview process to pool a more qualified candidate• Reinforce an exciting sales culture and coaching culture• Interview, hire and evaluate employees• Rebuilt organizational hierarchy to enhance business line efficiency

New Delhi Area, India

- Analyzed user requirements, performed impact analysis and generated system requirements documents- Supervised quality and completeness of System Use Cases/ BRDs- Collaborated with the project team in solution development and implementation; presented the business solution to the client- Created and reviewed functional test cases and audited the functionality on the quality of deliverable at intervals- Co-ordinates the preparation of manuals and training materials- Actively participated in data modeling and business modeling

Gurgaon, India

- Subject Matter Expert and Advisor on regulatory compliance IT solutions entailing implementations to US clients- Working directly with product owners and stakeholders to elicit their feedback on customer satisfaction items- Analyzing existing customer satisfaction functionality requests for providing business-value bases recommendations to Product owners- Facilitating requirements JADs, root cause analysis and other requirements workshops- Conducting requirements training sessions and developing best practices for product delivery - Partnering with Development Leads to identify opportunities for better collaboration and process improvements

New Delhi Area, India

- Maintain, troubleshoot and administer the use of local area networks (LAN), wide area networks (WANs), mainframe networks, computer workstations, connections to the internet and peripheral equipment- Manage and install computer hardware, networking software, operating system software and software applications on client sites and branch offices- Provide problem-solving services to network users - Completed remote repairs involving software solutions and hardware repairs

Master Of Business Administration - Mba, International Business

Modules: - International Business - International Finance - International Marketing - Strategic Management - Business Innovation &.

Bachelor'S Degree, Computer Programming, Specific Applications

Bachelor Of Commerce - Bcom, Business/Commerce, General