Over 8 years of rich, end-to-end Business Analysis and Managerial experience in the IT and Telecom industries; expertise in full software life-cycle implementation, upgrades, production support, rollout & enhancement from business analysis, testing, cut-over & migration, go-live assistance till post implementation support. Made successful use of the opportunity to become part of vendor management and negotiations. Expert understanding of SDLC processes and Agile flavored development methodologies (Waterfall, Scrum, Agile Framework).Experienced manager with extensive sales, contact center, and operational expertise. Respected leader with a consistent record of exceeding objectives in a fast paced, changing organization. Adept at identifying opportunities and implementing solutions that elevate quality performance standards.