Amit Kumar Email & Phone Number

• Planned, developed, directed, coordinated, and oversaw all aspects of multimillion-dollar portfolio through direct response marketing strategies across all channels and touchpoints including digital and direct mail.
• Collaborated with multiple vendors, suppliers and transport carriers.
• Supervised and directed 3-5 process managers and delivery teams to keep projects on-track and tasks prioritized.
• Monitored and controlled inventory, encompassing daily production, workflow and distribution.
• Evaluated hiring, firing and promotions requests.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

San Diego, California, United States

• Developed proposals and presentations for internal and external audiences.
• Managing roll-out of new and modified processes, including documentation for procedures and training.
• Created successful inventory management strategy to shorten servicing times by 30%.
• Created consistent, repeatable process in place for intake, prioritization, development and implementation of new servicing strategies in Operations.
• Modified inventory management programs to maintain and enhance annual business plan.
• Enabled increased digital communication with consumers leading to shorter response times and higher liquidation.

San Diego, California

• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Onboarded new employees with training and new hire documentation.
• Created a payment collection platform for end users resulting in significant improvement in the organization's flexibility and payer retention rates.
• Developed automated payer management process reducing overhead of human intervention.
• Developed a telephony transfer solution to bolster efficiency resulting in increased capacity and reduced overheads for business operations.
• Standardized processes across multiple regions/countries.

Gurgaon, India

• Managed a collection process with cash expectation of $4 million to $6 million.
• Exercised independent judgment in onboarding, training and motivating division staff (approx. 200) to maximize performance.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Led Manager Development Programs to shorten learning curve
• Increased profit by streamlining operations.

Gurgaon, India

• Trained and mentored new Team Leaders through a structured program.
• Created Monthly/Quarterly/Yearly performance summaries for the portfolio and devised action plans accordingly.
• Responsible for supervising completion of action plans involving multiple participants on time and with quality.
• Collaborated with the Learning & Development team and devised training plans for the operations team.

Gurgaon, India

• Managed team of 15 people on average
• Attended staff development meetings and workshops and applied information from those events into daily activities.
• Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
• Supported staff with developing professional skills and abilities, uplifting team performance.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

 Managed high performance with impeccable quality standards. Worked for 1 year in the process and got promoted to Subject Matter Expert. Got promoted to Accounts Receivable Manager and was responsible for mentor-mentee program alongside collections.

Master Of Business Administration (Mba), International Business

B.A. Hons, Eng

BA Hons. (Eng.)

Education record

Master Of Business Administration - Mba, International Business