Amit Kumar Rai Email & Phone Number

Noida, Uttar Pradesh, India

New Delhi, Delhi, India

• Utilized SQL, Tableau, and Dataiku to analyze data, improve client performance, and communicate key insights effectively.• Led a cost-effective cross-divisional project, reducing overhead budget by 15% and managing a team of 6 associates.• Created concise weekly operations reports for management, highlighting performance indicators and improvement opportunities.• Provided market research and customer insights consulting to external clients, employing diverse methodologies.• Conducted data analysis and prepared insightful reports for multiple market research initiatives.• Managed international market research projects in the U.S., Germany, and the U.K., supporting product launches.• Developed actionable insights and communicated findings to stakeholders at all levels.• Contributed to a 15% reduction in overhead costs through successful project delivery.

Noida, Uttar Pradesh, India

• Led project to analyse & research SKUs of Jubilants competitors in NCR for NPD team • Helped the organization in creating new customer leads in the CFS with potential revenue • Prepared requirement elicitation for frozen food, BRDs, SOWs & drafted project plan

• Managed team of 40+ students & delivered front end development solution for ClearExam • Conducted secondary research in EdTech sector & improved Clearexam’s study material

• Created a fund-raising campaign for BPL people hit terribly by lockdown with MILAAP• Raised INR5000+ by reaching out to people on WhatsApp, Facebook, LinkedIn & Instagram

Gurgaon, Haryana, India

• Handled 120+ FTE Apple Inc Products L1 & L2 technical voice operations for APAC region• Trained and supervised 100+ employees about organization policies, SOPs & way of working• Launched and executed training of different LOB agents on Apple Inc Proprietary software• Handled 200+ L2 ticket escalations daily that required a greater level of technical acumen• Used Agile process to resolve priority queries for Apple users in multiregional environment• Managed SLAs & KPIs for Apple, under 16 minutes AHT, 85%+ call audit quality, zero compliance incidents for multiple teams of 20+ executives• Published actionable insights & improved quarterly performance of agents by 10% based on SOPs, North Star quality forms and systematic interaction monitoring of the Apple executives.

Master Of Business Administration - Mba

Bachelor Of Technology (B.Tech.), Mechanical Engineering

10Th, 12Th - Cbse, Science Stream